Service Manager / Funeral Director

• Oct 2020 - Present

- Provide the highest quality services and products to the families served - Direct and control the operational activities of the location - Expand the location’s business and manage costs to achieve annual financial and marketing goals - Select, train and motivate location staff to service excellence - Participate in community, as a part of local promotional efforts - Ensure the location’s operating practices comply with appropriate regulations and Company policies - Provide the highest quality services and products to the families served - Direct and control the operational activities of the location - Expand the location’s business and manage costs to achieve annual financial and marketing goals - Select, train and motivate location staff to service excellence - Participate in community, as a part of local promotional efforts - Ensure the location’s operating practices comply with appropriate regulations and Company policies

Funeral Director/Community Service Director

• Nov 2015 - Sep 2020

Responsible for creating and driving pre-need sales for the cemetery and funeral chapel Assist family service advisors team with pre-arranged funeral chapel sales Contact new and/or existing customers to discuss specific products or services Attend community events and promote company awareness Responsible for creating and driving pre-need sales for the cemetery and funeral chapel Assist family service advisors team with pre-arranged funeral chapel sales Contact new and/or existing customers to discuss specific products or services Attend community events and promote company awareness

Managing Partner

• Aug 2009 - Nov 2015

Managing Partner • Plan, develop and oversee development and construction of start up business • Interview, hire and train new employees • Review financial statements, sales or activity reports, or other performance data to identify opportunities for cost reductions or service improvements Funeral Directing • Plan, direct, and coordinate various types of funeral services • Offer counsel and comfort to families and friends of the deceased • Respond to customer praises/complaints, legal inquiries, payment negotiations, or other post-service matters • Sell funeral services, products, or merchandise to clients • Arrange and coordinate all independent contractors for each service Management • Supervise scheduling and work of employees • Manage interior and exterior of building facilities • Determine prices for services and/or merchandise • Complete and maintain records such as state-required documents, tracking documents, or product inventories. • Oversee website and social media plans • QuickBooks and excel program knowledge Communications • Attend or make presentations at community events to promote funeral home services or build community relationships. Show less

Funeral Director/Embalmer

• Jun 1990 - Jul 2009