Experience

Geopace Training

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Administrative Assistant

  • Oct 2021 - Present

  Directly liaising with the Business Development Manager, my responsibilities include providing information for correspondence from delegates, maintaining social media platforms, and providing course materials. Achievements: - Regularly accomplishing new bookings for B2B and B2C clients, by regularly creating reports and maintaining the waiting lists. - Achieving payment to the business from following up and chasing invoices. - Increasing client satisfaction through actioning emails relating to their enquiries. - Fulfilling and exceeding certificate release dates, by communicating with the company tutors. - Hitting targets for training kit collection and delivery query processing. - Meeting, and surpassing a clients expectations when providing them technical support for the training platform. - Learning social media management for social media messages on various platforms, and maintenance of courses on Eventbrite. - Reducing project completion dates by contributing to researching, analysing, and providing resource information, to meet the objectives. Show less



Lea Vale Medical Group

• United Kingdom
• Medical Practices
• 1 - 100 Employee

• Medical Receptionist

  • Sep 2020 - Oct 2021

  Processing patient requests via telephone calls and web chat using System One. Contact with patients including arranging appointments, providing updates as per medical staff notes, requesting prescriptions and handling callbacks and tasks. Signposting patients to the relevant services for their symptoms. Achievements: - Handling calls across 1 main phone, a bypass phone and work mobile phone. - Effectively learning new system processes as and when changes occur. - Resolving face to face requests for appointments, account information changes, and medical updates. - Being responsible for closing up reception, and ensuring confidential documents are locked away. Show less



Deta Electrical

• United Kingdom
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Various Administration Roles

  • May 2006 - Jul 2020

  Purchasing Inventory Controller: Reporting to the Purchasing Manager, I maintained engraving and faulty goods return inventories, communicated with the purchasing team and suppliers regarding stock, processed order placements and provided cover for purchase ledger duties. Achievements: - Analysing increases for engraving sales, clearing an average of 900 products and exceeding deadlines by 30% - Handling faulty returns for 25 suppliers and overseeing four colleagues' procedures to clear stock within a month. - One week to learn and understand purchasing functions on the new IBS system. Customer Service Assistant: Reporting into the Customer Service Supervisor and Manager, I investigated and resolved customer queries and keyed enquiries received via telephone or email, managing the process to completion. Achievements - - Exceeding completion times of 2 weeks for 95% of enquiries. - Obtaining responses for PODs within 30 minutes on average. - Restructured the office filing system to reduce time wasted on locating documents. General Office Assistant - Reporting into the Sales Manager, I presented myself as the face of the company when greeting clients, provided hospitality for visitors, maintained paperwork and post while offering support for ad-hoc duties. Achievements - - Organising large stakeholder meetings with less than 24 hours' notice. - Winner of the Deta Electrical award for "Employee of the Quarter" in December 2006 and June 2009. Show less



Sainsbury's

• United Kingdom
• Retail
• 700 & Above Employee

• Sales Assistant

  • Mar 2003 - Sep 2005

  Facilitating needs of the business, I learnt and adapted to various departments within Sainsbury's. - Sales assistant, processing sales and returns of product, implementing seasonal sales and merchandising of new products, receiving and tagging stock delivery. - Checkout cover and front of store greeter, public customer service interaction and cash handling. - Bakery assistant, packaging products, stock replenishment, stock rotation and engaging with customers to fulfil orders over the counter. Achievements: - Upselling to a customer with 2 additional products using persuasion and friendly approach. - Supervising 2 staff members, providing their duties for the day and supporting them. Show less