Experience

Sequenom Laboratories

• United States
• Biotechnology Research
• 1 - 100 Employee

• Case Coordinator

  • Sep 2019 - Present

  • Prepare TAT reports (excel documents) for Daily Operation meetings • Prepare and review the “3 Day Technical” report to include: o Online accessioning accounts, EMR accessioned accounts, problem rack samples, second aliquots, and overflow/scheduled work samples • Prepare and review the “3 Days or Greater” report. Provide updated case information of the status of the case by using Salesforce • Follow up on priority samples via “TAT Report Data” and Salesforce • Participate in the Daily Operations meeting and provide sample processing and testing updates using the above generated reports • Check the “GA>36 weeks log”. Update if necessary • Verify daily reports “EMR Reports, and DOB and name changes report • Sample cancellations and reactivating cancellation samples • Check e-mail from Genetic Counselors and Lab Directors for confirmation samples to be ran, and re-accession offline if applicable • Address general support e-mails from various departments (Client Services, Accessioning, GC’s, Extraction, Billing, and the Lab Directors which should be investigated and answered promptly. • Assist Accessioning department with Problem Rack samples • Provide support to Lab Directors as needed • Coordinate data transfer requests, by putting involved samples on a hold, adding the sample information to a log, and requesting data transfers to be done to Data Analysis via e-mail • Accession and log offline sample requests from Genetic Counselors • Reply to e-mail inquiries requesting sample status updates • E-mail to Accessioning for samples needing relabeling • Log daily sample count data • Log amended report requests from Genetic Counselors Show less



SD iRepairs, LLC

• Greater San Diego Area

• Owner & COO

  • Jul 2011 - Present

  • Assist customers with information regarding their iPhone, iPod, and iPad • Accounts Payable and Accounts receivable (invoice customers via FreshBooks) • Inventory list via Excel • Display/Arrange sales items • Profit drops to the bank • Maintain relationships with daily walk in customers in addition to existing customer which include, San Diego Unified School District, La Mesa – Spring Valley School District, Poway Unified School District, Grossmont Unified School District, Mr. Copy, Qualcomm, and many more. • Order supplies • Pick up parts for repairs to iPhones, iPads, and iPods. • Compile employee information, records, documents • File and record private and personal employee work related information Show less



Sequenom

• United States
• Biotechnology Research
• 100 - 200 Employee

• Client Services Team Lead

  • Nov 2015 - Sep 2019

  • Establish relationship with Ordering Providers staff and various practices throughout the country • Obtain missing pertinent clinical information (ICD-10 codes, reason for testing, patient identifiers, verify tests to be performed, collection date, ordering provider name, fax number, phone number, NPI, referring doctor information, etc.) • Refax results • Positive call out to Ordering Providers to confirm receipt of results and recommend amnio to confirm positive results • Sales Force data entry • Copia data entry • Work with Sequenom Clinical Lab Departments and Sequenom Case Coordinators on turn around time and status of sample testing process • Redraw confirmation on potential duplicate test requests • Provide cost estimates to patients based off of their insurance • Create leads in Sales Force for new Order Provides • Inbound and outbound calls • Comply with HIPPA policies and procedures • Provider information on various tests being offered for average and high risk patients • Submit and update system for amended report requests • Work with Business Development Managers providing support by obtaining test information and status on testing, reach out to Order Providers on their behalf regarding testing progress, prioritizing samples received • Supply orders for Ordering Providers, Hospitals, and Labs • Work with Quest Diagnostics to ensure pertinent information is obtained and testing status Show less



Biotheranostics, Inc., A Hologic Company

• United States
• Medical and Diagnostic Laboratories
• 1 - 100 Employee

• Client Service Specialist

  • Sep 2010 - Jun 2011

  Provide assistance to 11 Regional Account Managers with patient reports, Oncologist information and Pathology/Hospital information from BioTheranostics database. • Compile National Provider Information (NPI) numbers from nationwide ECARE database BioTheranostics database. • Receive incoming phone calls regarding our tests, turn around time for results, and website. • Sole responsibility for the Specimen Retrieval Program (SRP) which consists of the following: 1) Receive faxed test requisitions from Oncologists office 2) Review and collect pertinent information as needed before confirming receipt with the Oncologist office. 3) Fax Specimen/Block Request along with Test Requisition form and sending instructions to Pathology Department/Laboratory/Hospitals before confirming receipt of fax. 4) Follow up call Pathology Departments/Laboratories/Hospitals 5) If specimen is not received within two-business days place follow up call with the departments. 6) Once Specimen is received in, compare specimen block ID number to the Pathology Report, contact Oncologists office advising receipt of specimen, and submit specimen to accessioning. 7) Prepare daily SRP report for marketing department. Show less



Flex

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• Customer Service Representative

  • Mar 2008 - Nov 2009

  • Assist Business Service Managers with computer generated reports. As well as status on time delivery reports, orders, and customer data information. • Work closely with Production managers on progress of our customers’ product. Compile information with regard to delays in delivery to customers. • Weekly ongoing conference calls involving, Business Service Managers, Production Managers, and customers to discuss orders, levels of progress, raw material issues, defects, and any other pertinent information that may cause delay in on time delivery. • Data Entry and process paperwork for new orders. • Prepare documentation for closures. • Implemented guidelines and new procedures. • Participate in audits internally by Avail and externally by FDA. • Work closely with Logistics when needed in expediting orders. • Establish and maintain relationships with customers to ensure quality care and service. • Maintain on time deliveries. (Formerly known as Avail Medical Products) Show less



Heilind Electronics

• Appliances, Electrical, and Electronics Manufacturing
• 500 - 600 Employee

• Inside Sales Representative

  • Dec 2004 - Feb 2008

  • Quote customers on pricing, availability, minimum order quantities, and lead-time on desired parts. • Contact Manufactures either telephone or on their website for accurate detailed stock check on product as well as expediting customers orders and/or samples. In addition, to obtaining tracking information. • Data Entry of awarded Purchase Orders from customers. • Established relationships on several accounts and built gross profit margin tremendously in those accounts. • Maintain on time deliveries. • Establish relationships with Manufacturer Representatives and work with them on behalf of customer needs. • Actively participate in annual Del Mar Electronic show the last two years. Although promoted from Customer Service position, maintained customer service skills to assigned customers. (Formerly known as Force Electronics) Show less

• Customer Service Representative

  • Jan 2003 - Dec 2004

  • Compile information from computer-generated reports, track shipments, take orders from customers, provide inventory and transit time information to customers. • Assist Inside / Outside sales with information consisting of late deliveries, orders, short shipments, credit and re-bill requests, and available inventory for various products.• On time delivery reported with an on time delivery of 99%. • Reschedule orders to meet customers’ needs.• Answered incoming calls, complaints, and inquiries. Show less



Carl Warren & Company

• United States
• Insurance
• 100 - 200 Employee

• Claims Adjuster

  • Mar 1999 - Dec 2002

  • Initially started in a Customer Service/Support position for two years. I was promoted to a Subrogation Adjuster in which I maintained my customer service skills to clients and adverse parties. • For a 3rd party administrative insurance company, pursued adverse parties for property damages sustained for various courier clients in various states. • Composed correspondence letters, prepared subrogation demand letters, reviewed estimate/repair invoices, rental invoices, merchandise estimates/invoices and obtained rental quotes from various states. • Prepared small claims packages on behalf of clients and worked with recovery attorneys. • Closed claims folders for billing process. • Performed on-line research for rental companies: Kelly Blue Book for total loss vehicles, repair shops, and people finder research. • Completed various projects for clients consisting of reports on potential recovery amounts, information on couriers, dates, vehicle numbers and dollar amounts involved in accidents. • Processed property damage checks to customers. • Composed correspondence of denial letters when a client was not liable. • Created and maintained own filing system. Show less



Republic Services

• United States
• Environmental Services
• 700 & Above Employee

• Accounts Receivable Specialist

  • Feb 1995 - Jan 1999

  • Opened and closed accounts, prepared delinquent accounts for collections and processed check requests for refunds. • Reviewed accounts for dunning and suspension letters, and did lock box research for mis-posted checks. • Worked closely with numerous cities on mandatory trash service within their city limits. This involved managing initial and annual mandatory trash service notifications and conducting research to maintain an updated address database. • Compiled and prepared Property Owner information every quarter for City Ordinance hearings preparing for liens against properties. • Completed various projects, within deadlines, by preparing spreadsheets, data entry, mailing information packets, letters, and invoices on behalf of numerous cities and the company. • Volunteered in the annual City of Imperial Beach trash clean up day. (Formerly known as Pacific Waste Services) Show less



A.T. Cross Company

• United States
• Retail Luxury Goods and Jewelry
• 100 - 200 Employee

• Customer Service Representative

  • Dec 1993 - Feb 1995

  • Traveled from South county to North county taking inventory on merchandise (writing instruments), cleaning designated area, stocking low inventory, organizing displays and inventory. • Provided quality customer service by answering questions from customers and clients. • Prepared for holiday sales and was involved in promotional sales. • Traveled from South county to North county taking inventory on merchandise (writing instruments), cleaning designated area, stocking low inventory, organizing displays and inventory. • Provided quality customer service by answering questions from customers and clients. • Prepared for holiday sales and was involved in promotional sales.