Experience

The Entrepreneur's Source

• United States
• Professional Training and Coaching
• 1 - 100 Employee

• Sales & Customer Service Support

  • Jun 2014 - Present

  Sunnyvale, CA Identify profitable sales and marketing opportunities and generate leads through various prospecting methods. Accurately qualify leads based on outlined criteria. Follow up with promising prospects to establish a progressive relationship and help them transition to client status.



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Executive Customer Relations Advocate / Social Media Ambassador | Contractor

  • Nov 2009 - May 2014

  Palo Alto, CA Supported team in maintaining strong client relationships through proactive, intuitive customer service. Conducted data entry; supported and maintained accurate complex cross reference documentation in numerous systems. Fielded and resolved customer inquiries and complaints through all communication vehicles including social media. Created Standard Operating Proceedures-(SOP) processes and procedures, implemented comprehensive Excel spreadsheets to closely track resolutions and results… Show more Supported team in maintaining strong client relationships through proactive, intuitive customer service. Conducted data entry; supported and maintained accurate complex cross reference documentation in numerous systems. Fielded and resolved customer inquiries and complaints through all communication vehicles including social media. Created Standard Operating Proceedures-(SOP) processes and procedures, implemented comprehensive Excel spreadsheets to closely track resolutions and results. Ensured customers fully understood warranties, processes, policies, and guidelines. Coordinated data input from numerous sources to produce monthly graphs and reports to upper level management on tight timeframes. Show less



California Partners Commercial Real Estate

• Commercial Real Estate Salesperson

  • Nov 2008 - Oct 2009

  San Jose, CA Planned and executed client facing events such as open houses including catering, documentation, welcome packages, and giveaways while supporting sales team effectiveness. Established client relationships through ongoing prospecting as well as sales enabling and marketing campaigns. Researched available spaces matching client specifications regarding location, structural needs, and pricing. Conducted property tours, explained property attributes including traffic flow and logistics. Acted as… Show more Planned and executed client facing events such as open houses including catering, documentation, welcome packages, and giveaways while supporting sales team effectiveness. Established client relationships through ongoing prospecting as well as sales enabling and marketing campaigns. Researched available spaces matching client specifications regarding location, structural needs, and pricing. Conducted property tours, explained property attributes including traffic flow and logistics. Acted as client advocate and handled personal and financial information with strictest confidentiality. Interfaced with governmental departments to obtain appropriate permits, licenses, and zoning information. Show less



Vacuum Barrier Alliance

• West Coast Sales Success Enablement Rep

  • Aug 2007 - Oct 2008

  Campbell, CA Supported sales team through numerous and varied operational responsibilities and special projects. Managed marketing database, attended and worked conventions and prospected for target marketing campaigns. Created documentation content and correspondence. Streamlined and modernized operations to facilitate sales effectiveness. Initiated, developed and maintained vendor relationships.



George P Johnson Experience Marketing

• United States
• Advertising Services
• 700 & Above Employee

• Speaker Services Project Manager | Contractor

  • Jan 2007 - Jul 2007

  San Carlos, CA Facilitated meetings and assisted with project-wide design reviews. Created, organized and distributed action item lists, task timelines, meeting agendas and meeting minutes. Clearly and concisely communicated with clients and speakers all facets regarding multiple speaker sessions. Partnered with cross functional teams to update proprietary software to manage event website for speaker services that included speaker white paper submission, client review and selection of speaker submissions… Show more Facilitated meetings and assisted with project-wide design reviews. Created, organized and distributed action item lists, task timelines, meeting agendas and meeting minutes. Clearly and concisely communicated with clients and speakers all facets regarding multiple speaker sessions. Partnered with cross functional teams to update proprietary software to manage event website for speaker services that included speaker white paper submission, client review and selection of speaker submissions, coordination of multiple speaker sessions, event registration and hospitality for large scale events. Show less



WOW Events

• Educational Event & Membership Manager

  • Aug 2003 - Dec 2006

  San Jose, CA Toured and booked potential event space, secured food and beverage service, coordinated audio/visual, directed room layout and décor. Organized annual Summit events on cruise ships. Procured and staged equipment and props for special events. Managed relationship with hotels and negotiated venue option rates. Coordinated event production team and volunteers. Tracked registration and attendance, organized break out rooms and event flow. Produced rosters, agendas and registration reports… Show more Toured and booked potential event space, secured food and beverage service, coordinated audio/visual, directed room layout and décor. Organized annual Summit events on cruise ships. Procured and staged equipment and props for special events. Managed relationship with hotels and negotiated venue option rates. Coordinated event production team and volunteers. Tracked registration and attendance, organized break out rooms and event flow. Produced rosters, agendas and registration reports. Actively up-sold and cross sold future educational events. Supported and assisted guest speakers and instructors with their presentations and handouts. Maintained Membership Database and reconciled monthly membership dues. Show less