Experience

Pennant

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Software Support

  • Mar 2023 - Present



Aegon Global Technology

• United States
• Information Technology & Services
• 100 - 200 Employee

• Help Desk Support Specialist

  • Nov 2018 - Dec 2022

  (Department Outsourced) (Department Outsourced)



GoDaddy

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Productivity Team

  • Jun 2016 - Nov 2018

  Inbound Call Center, sales and assist with products. Inbound Call Center, sales and assist with products.



Stefanini Brasil

• IT Services and IT Consulting
• 700 & Above Employee

• Alvarez and Marsal Consultants - Helpdesk Agent

  • Jun 2015 - Dec 2015

  Assist Executives with all their IT needs via phone or email. Assist Executives with all their IT needs via phone or email.



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Inbound Call Center

  • Jun 2011 - May 2012

  Handling of incoming customer calls according to scripting in regards to billing, rates, credits, rebates, features, and technical troubleshooting of various phones. multi-tasking 6-8 software programs at one time. Handling of incoming customer calls according to scripting in regards to billing, rates, credits, rebates, features, and technical troubleshooting of various phones. multi-tasking 6-8 software programs at one time.



Honeywell Inc

• Freeport, IL

• Aerospace Quality Inspector

  • Oct 2005 - Jun 2011

  In 2008 I went from Associate Production II to Aerospace Quality Inspector. Required 6 months training is Sarasota Florida. Inspecting per Customer blueprint and acceptance quality level procedures of various Aerospace parts for Boeing, Pratt Whitney, Hamilton Sun-Strand, Rolls Royce and the US Government. Required attention to detail, good math skills and using various measuring tools. In 2008 I went from Associate Production II to Aerospace Quality Inspector. Required 6 months training is Sarasota Florida. Inspecting per Customer blueprint and acceptance quality level procedures of various Aerospace parts for Boeing, Pratt Whitney, Hamilton Sun-Strand, Rolls Royce and the US Government. Required attention to detail, good math skills and using various measuring tools.