Experience

TimePay$ Corporation

• United States
• Human Resources
• 1 - 100 Employee

• Payroll Specialist

  • Mar 2022 - Present



BlueTriton Brands

• United States
• Food & Beverages
• 700 & Above Employee

• Workforce Analyst

  • Apr 2021 - Nov 2021

  BlueTriton Brands (formerly Nestle Waters) Supported Multi-channel contact center of 300+ agents which handles 5 million annual contacts. Assisted leadership with performance management reporting. Managed call volume queue and reallocated resources as needed. BlueTriton Brands (formerly Nestle Waters) Supported Multi-channel contact center of 300+ agents which handles 5 million annual contacts. Assisted leadership with performance management reporting. Managed call volume queue and reallocated resources as needed.



Nestlé Waters

• France
• Food and Beverage Services
• 700 & Above Employee

• Workforce Analyst

  • Feb 2019 - Mar 2021

• Support Representative/ HRIS Coordinator/ Facilities

  • Jun 2015 - Feb 2019

  Produced multiple reports such as headcount and monthly bonuses. Assisted payroll by entering coding into Kronos for a bi-weekly cycle. Entered all EAF’s (Employee Action Forms) into SAP, onboard new hires and processed logins. Coordinated hiring events/Open house to ensure all walk in candidates were interviewed in a timely manner. Back-up I9 processor. Planned and assisted with all events in the facilities, as well as the day to day running of the building. Former member of the National OHSAS Certification Team- specifically document control.

• Accounts Receivable Specialist/ Cash Application

  • Mar 2012 - May 2015

  Processed all incoming physical check payments onto customers accounts. Processed customer chargebacks, and returned checks. Assisted with reconciling accounts, invoice generation and difficult billing issues.

• Special Billing Representative

  • Feb 2008 - Mar 2012

  Managed a commercial billing portfolio of over 10,000 customers based in the Northeast. I was the main billing contact for these spreadsheet customers. Some of my job duties included reconciliation, invoice generation, adjustments and overpayments.

• Customer Service / Office of the President / Escalation Spc.

  • Aug 2000 - Feb 2008

  Answered inbound customer service calls that included taking escalated calls on behalf of the Company’s President. Resolved and tracked Better Business Bureau complaints. Performed negotiation and retention strategies to prevent customers from canceling service.