Experience

TransPecos Banks, SSB

• Banking
• 1 - 100 Employee

• Senior Product Manager

  • Feb 2023 - Present



GloriFi

• Product Manager

  • Mar 2022 - Feb 2023



BNY Mellon | Pershing

• United States
• Financial Services
• 700 & Above Employee

• Vice President - Principal Business Technology Liaison

  • Mar 2020 - Jun 2022

• Vice President, Principal Product Manager

  • Jun 2013 - Nov 2021



FIS

• United States
• Information Technology & Services
• 700 & Above Employee

• Product Line Manager

  • Oct 2011 - May 2013

  Managed the strategic planning and product rollout of an integrated core banking system. Worked closely with development and operations teams to establish and ensure adherence to budgets, schedule, work plans and performance requirements. Responsible for business alliance management of key partners. Regularly interacted with senior management and executive levels on matters concerning products, service and client relationships. Interacted with all stakeholders with a focus on client engagement and driving high levels of client satisfaction. Complex initiatives and priorities require the ability to change the thinking of, or gain acceptance from others in sensitive situations without damage to the relationships

• Senior Development Manager

  • Sep 2007 - Oct 2011

  Managed the coordination of resources focused on defining and executing new feature and integration development for a core banking system. This role involved leading a team of Business Analysts with focus on adherence to standards of operations, corporate policy and budget requirements. Influenced prioritization of development plans by close interaction with Product Management. Provided product expertise for the definition of new features as well as sales and support of the product. Primary responsibility was coaching and managing business analysts with a goal of advancing all analysts to senior, decision making levels by implementing and measuring standards for product and processes. Ensured a high level of employee engagement through effective communicatioin and recognition activities within the team. Developed and administered personnel project assignments, project schedules, and performance requirements.

• Product Manager

  • Oct 2005 - Sep 2007

  Managed the prioritization of development activities for one key are of a core banking product and multiple supporting products with responsibility for results, including costs, methods and client satisfaction. Worked closely with clients to define solutions including leaderhsip of focus groups, client interviews and user group meetings. Provided subject matter expertise to support client support and sales teams.Acted as advisor/mentor to team members to adopt standards for processes and approach toalign complimentatry product areas and/or resolving problems and recommended changes to procedures affecting the team.

• Development Manager/Sr Business Analyst

  • Jul 2002 - Oct 2005

  A manager, leader and contributor to numerous development initiatives to a core banking system. As a contributor, focused on translating business requirements into technical solutions with a focus on automating and streamlining processes of the user. Represented the user to ensure that the solution met the business need.As a leader, provided direction as to standards for development and processes to help drive internal efficiencies and increase cross-discipline interaction and consistency within a large development organization.As a manager, responsible for assignment of project activities as well as the handling of all personnel related concerns.

• Client Services Manager

  • May 2000 - Jul 2002

  Led teams of non-technical and technical resources to handle all day to day support of a 400 client core processing system. Responsible for education of employees to ensure high quality of service as well as handling client escalations when necessary. Served as a product sales presenter to demonstrate and present the value of products and services offered as well as a service manager to assist in onsite assesment and resolution of issues for key clients.

• Client Services Representative

  • Nov 1998 - May 2000



First National Bank of Central Florida

• Longwood, FL

• Branch and Retail Administration

  • Aug 1995 - Nov 1998

  Provided oversight and reporting of activities within a multiple branch community bank. Role was responsible to review adherance to and implement change to policies and best practices. Developed and refined reporting for senior management. Provided oversight and reporting of activities within a multiple branch community bank. Role was responsible to review adherance to and implement change to policies and best practices. Developed and refined reporting for senior management.