Experience

Ipretty - Cuộc Sống Tươi Đẹp
• Vietnam
• Cosmetics
• 1 - 100 Employee
• Medical Trainer

  • Mar 2020 - Present


CLAIR Clinic

• Vietnam
• Medical Practices
• 1 - 100 Employee

• Operations Manager

  • Dec 2013 - Mar 2020

  Helps the GM determine values,mission,vision,short- and long-term goals,monitor and evaluate CLAIR's relevancy to the community,its effectiveness,its results. Keeps the GM fully informed on the condition and on all the important factors influencing it. Identifies problems and opportunities and addresses them;brings those which are appropriate to the GM; facilitates discussion and decisions. Informs the GM about trends,issues,problems and activities in order to facilitate policy-making.Provides general oversight of all activities, manage the day-to-day operations of all clinics dept. Assures a work environment that recruits, retains and supports quality staff. Assures process for developing, motivating, and evaluating staff. In accordance with GM action, recruits personnel, negotiate contracts, and sees that appropriate salary structures are developed and maintained. Maintain organization budget, payroll and benefits and internal accounting. For accounting team, maintain reports to monitor financials including P&L, balance sheets, membership activity and budget. Oversees the finance activities of the organization including budgeting, reporting and audit. Works with GM to ensure financing to support short- and long-term goals. Promotes services that are produced in a cost-effective manner while maintaining an acceptable level of quality. Supervise and manage the employed staff and contracted agents including employment and discharging of employees and agents as necessary; performance appraisals, and employee productivity and oversight. Work closely with HR to set compensation structure, disciplinary actions,HR manual, and employee reviews. Work closely with marketing teams to draft,review and approve marketing activities - including digital activities,agencies,events,sponsor ships etc. Review marketing team performance on a monthly basis. Work closely with sales teams,review and approve sales activities - including sales plan, targets,challenges,business development. Show less



Windsor Plaza Hotel

• Vietnam
• Hospitality
• 1 - 100 Employee

• Customer Relations Manager

  • May 2006 - May 2011

  Building and maintaining profitable relationships with key customers. Overseeing the relationship with customers handled by your team. Resolving customer complaints quickly and efficiently. Keeping customers updated on the latest products in order to increase sales. Meeting with managers in the organization to plan strategically. Expanding the customer base by upselling and cross-selling. Understanding key customer individual needs and addressing these. Conducting business reviews using CRM programs. Knowing your competition and strategizing accordingly. Show less