Tina Harrison

Customer Success Manager at Transcend Insights
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Contact Information
us****@****om
(386) 825-5501
Location
Chesapeake, Virginia, United States, US
Languages
  • English -

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Credentials

  • TSIA Level II Diagnostic Troubleshooting
    Technology Services Industry Association (TSIA)
    Feb, 2016
    - Nov, 2024
  • Customer Success Management 201
    Udemy
    Mar, 2015
    - Nov, 2024
  • TSIA Level I
    Technology Services Industry Association (TSIA)
    Apr, 2015
    - Nov, 2024

Experience

  • Transcend Insights
    • United States
    • Information Technology & Services
    • 1 - 100 Employee
    • Customer Success Manager
      • Apr 2013 - Present

      I assist support engineers in following up on open tickets and ensure timely communications and resolutions to technical issues. I provide customer's with updates on open tickets. Work to build a report with customers and ensure customer satisfaction and continued engagement in our product I assist support engineers in following up on open tickets and ensure timely communications and resolutions to technical issues. I provide customer's with updates on open tickets. Work to build a report with customers and ensure customer satisfaction and continued engagement in our product

  • nliven systems
    • United States
    • Software Development
    • Training Specialist
      • Apr 2013 - Apr 2014

      Worked with the National Guard Bureau to develop a nationwide training program for Family Assistance Centers. Engaged top leadership with National Guard Bureau to establish standardized training,requirements for Family Assistance staff and provided recommendations for website utilization. Worked directly with National Guard Bureau as an advocate for Nliven Systems to propel enhancements to the software platform to ensure maximum utilization of the system. Traveled across the country and performed online training monthly. Show less

  • MPSC
    • Virginia National Guard
      • Apr 2012 - Apr 2013

      Government contractor. Helped to establish a nationwide training program for Family Assistance Centers in every state. Developed training standards, materials and support for an online software platform to track incoming cases and follow-up mechanisms. Worked closely with the software development company to establish needs to track cases. Trained the program and features of the product in the field. Government contractor. Helped to establish a nationwide training program for Family Assistance Centers in every state. Developed training standards, materials and support for an online software platform to track incoming cases and follow-up mechanisms. Worked closely with the software development company to establish needs to track cases. Trained the program and features of the product in the field.

Education

  • Averett University
    Business Administration and Management, General
    2006 - 2007

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