Tina Guzman
Project Manager at Blue Layer- Claim this Profile
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Bio
Credentials
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Level III CRLA Certification
College Reading & Learning AssociationAug, 2015- Nov, 2024
Experience
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Blue Layer
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United States
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Computer and Network Security
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1 - 100 Employee
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Project Manager
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Mar 2020 - Present
As project manager I coordinate technical onboarding for incoming clients. I work closely with new clients and our team here at Blue Layer to ensure the smoothest possible transition to our services. I work with a team of engineers and technicians to complete special projects.I am Blue Layer’s HIPAA Compliance Officer and I also help guide clients through our HIPAA compliance track.
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Team Lead
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Nov 2017 - Mar 2020
• HIPAA Security Officer• Working as a contracted IT consultant for hundreds of small to mid-sized business• Daily maintenance with Active Directory and Exchange• Maintain Windows virtual desktops and servers using VMware• Assist clients with everything from virus removal to server upgrades and everything in between.• Resolve escalations from Tier 2, Tier 1, and Front-Line Support• Create and maintain documentation and training materials for internal use• Monitor critical alerts and resolve them before client intervention is required• Daily work with remote access software ScreenConnect to resolve issues without need for physical access• Basic computer repair such as replacing RAM, hard drives, and power supplies Show less
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Eastern New Mexico University
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United States
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Higher Education
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500 - 600 Employee
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Supplemental Instructor Leader
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Aug 2015 - Dec 2017
I provide supplemental instruction in the form of group sessions and one-on-one tutoring for Statistical Methods I and all MATH courses up to and including Calculus II. I also mentor and lead training seminars for the TSI department.
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Undergraduate Research Assistant
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Jun 2017 - Oct 2017
Summer research assistantship mentoring students participating in SCCORE. For my presentation at the NM AMP Student Research Conference I wrote a program that uses a grading scale from 0 to 1 to assign a value to Median Home Prices in Arizona, Colorado, New Mexico, and Texas. The program also uses a grading scale from 0 to 1 to assign values to Median Wages for the same states. These values will show to what extent wages affect home prices. This data includes home prices in Arizona, Colorado, New Mexico, and Texas; the Phoenix, Denver, Albuquerque, and Dallas metropolitan areas; home prices limited to those cities; and wages at both the state and metropolitan level. This program uses data published by Zillow Group and the Bureau of Labor Statistics. Show less
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Undergraduate Research Assistant
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Oct 2016 - Apr 2017
Written in Python, I worked to identify high risk PSY courses that resulted in an unsuccessful GPA (2.0 and lower) for first generation and non-first generation college students that attended ENMU between 2006 and 2014.
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Undergraduate Research Assistant
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Jun 2016 - Sep 2016
Summer research assistantship mentoring students participating in SCCORE. For my presentation at the NM AMP Student Research Conference I wrote an Undergraduate Course Planner in Python. This program creates a prospective course schedule for students majoring in degree programs that fall under the Department of Mathematical Sciences at Eastern New Mexico University. This planner accepts the student’s existing transcript and creates a personalized degree schedule based on which courses the student is lacking to complete their degree plan. The planner also uses the student’s transcript to verify course prerequisites have been completed. This program takes into account course rotations and plans the schedule based on both the Fall/Spring rotation as well as the two year rotations as listed in the ENMU Course Catalog. This project was funded by NMAMP and SCCORE. Show less
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Undergraduate Research Assistant
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Jun 2015 - Oct 2015
Summer research assistantship writing a computer program in Python that models time resource allocation in nesting animals. Also mentored students participating in SCCORE. This project was funded by NMAMP and SCCORE.
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Blue Layer
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United States
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Computer and Network Security
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1 - 100 Employee
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Level 2 Support
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Mar 2011 - Jan 2015
• Working as a contracted IT consultant for hundreds of small to mid-sized business • Daily maintenance with Active Directory and Exchange • Maintain Windows virtual desktops and servers using VMware • Ensure off-site backups are completed for crucial customer data • Assist clients with everything from virus removal to server upgrades and everything in between. • Daily work with MindBill POS systems, EPSON receipt printers, IDTech credit card readers, and EPSON barcode scanners • Resolve escalations from Level 1 and Front-Line Support • Create and maintain documentation and training materials for use by Tier 1 and Front-Line Support • Monitor critical alerts and resolve them before client intervention is required • Daily work with remote access software Bomgar to resolve issues without need for physical access • Basic computer repair such as replacing RAM, hard drives, and power supplies Show less
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Osperity
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United States
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Wireless Services
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1 - 100 Employee
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Tier 2 Support
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2004 - 2010
• Diagnose and resolve Wireless internet and email related issues • Daily work with Cisco Aironet, Trango, and Mikrotik wireless systems • Assisted in maintaining the wireless backbone network for several hundred APs • Exposure to customers face-to-face for computer repairs that require physical access • Resolve escalations from Tier 1 Support • Diagnose and resolve Wireless internet and email related issues • Daily work with Cisco Aironet, Trango, and Mikrotik wireless systems • Assisted in maintaining the wireless backbone network for several hundred APs • Exposure to customers face-to-face for computer repairs that require physical access • Resolve escalations from Tier 1 Support
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Education
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2013 - 2017
Eastern New Mexico University
Bachelor's of Science, Mathematics, Statistics -
2013 - 2015
Eastern New Mexico University
Associate’s Degree, General Studies
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