Experience

YourTango

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Customer Support

  • Dec 2010 - Present



YouTango Experts

• Manager Customer Service

  • 2010 - Present



United Space Alliance

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• Requirements Analyst & Production Control Lead

  • 1988 - 2006

  Production Control Lead •Acting Manager, 10 months over Production Control hourly and salaried employees. Wrote employee performance reviews, hired employees, and managed confidential information. •Lead for employees that build Flight element and Ground Support Equipment (GSE) work packages, perform maintenance control, deviation control and courier services. •Office of Primary Responsibility (OPR) and System Analyst/Integration of 7 database systems, responsibilities included: trouble shoot data or performance issues, data audits, development, design, coding, debugging and validation of output products using compatible programming languages. •Executed reports using SQL or Crystal to analyze data and report to management in graphic format. •Interfaced with users and customers for software validations, hardware/software, training requirements and computer resource management. •Shift tie-in, customer and internal business process and ISO compliance audits •Participated in several major software implementations/conversions including GSE asset management, maintenance, and tracking to MAXIMO, and Deviations on the Web PeopleSoft and IOS to an Oracle platform. •Performed business process analysis and identified design and software enhancement solutions. •Corporate training included various System and Database training Work Control Coordinator •TAIR Station, coordinate flight hardware and ground support equipment processing documentation, incorporate deviations and modifications into documentation, process constraints, issue, track and process documentation. •RMRS Compile documentation for repetitive tasks, job cards and preventative maintenance OMI’s. •Deviation Index Logging System and Deviations on the Web for initiation, scanning, receiving and distribution •Work Package Build, build and release job cards, maintenance work authorizations, repetitive task OMI’s and OM’s per authorizing documentation. Incorporate Engineering changes. Show less