Tina Forte
ICT Manager at MOOROOLBARK COLLEGE- Claim this Profile
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Bio
Bhagath Byregowda
Its been a pleasure to work with Tina. She has very calm and disciplined approach in the resolution of problems and solution development. She has consistently shown good leadership and assisted the team in various ways. She would be a valuable member to any team.
Dinuka Denuwara
Tina is a dedicated and very approachable team leader. She can take control of critical situation and coordinate people to get things fixed. Time I worked with her, she showed exemplary good leadership and assisted me in many ways. I can without a doubt say, she is a valuable asset to the ICT team.
Bhagath Byregowda
Its been a pleasure to work with Tina. She has very calm and disciplined approach in the resolution of problems and solution development. She has consistently shown good leadership and assisted the team in various ways. She would be a valuable member to any team.
Dinuka Denuwara
Tina is a dedicated and very approachable team leader. She can take control of critical situation and coordinate people to get things fixed. Time I worked with her, she showed exemplary good leadership and assisted me in many ways. I can without a doubt say, she is a valuable asset to the ICT team.
Bhagath Byregowda
Its been a pleasure to work with Tina. She has very calm and disciplined approach in the resolution of problems and solution development. She has consistently shown good leadership and assisted the team in various ways. She would be a valuable member to any team.
Dinuka Denuwara
Tina is a dedicated and very approachable team leader. She can take control of critical situation and coordinate people to get things fixed. Time I worked with her, she showed exemplary good leadership and assisted me in many ways. I can without a doubt say, she is a valuable asset to the ICT team.
Bhagath Byregowda
Its been a pleasure to work with Tina. She has very calm and disciplined approach in the resolution of problems and solution development. She has consistently shown good leadership and assisted the team in various ways. She would be a valuable member to any team.
Dinuka Denuwara
Tina is a dedicated and very approachable team leader. She can take control of critical situation and coordinate people to get things fixed. Time I worked with her, she showed exemplary good leadership and assisted me in many ways. I can without a doubt say, she is a valuable asset to the ICT team.
Experience
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Mooroolbark College
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Australia
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Education Administration Programs
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1 - 100 Employee
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ICT Manager
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Dec 2018 - Present
I foster a work approach characterised by exceptional customer focus, responsiveness and innovation. I am committed to provide service excellence, effective teamwork and a collaborative approach to problem solving and supporting students and staff with ICT technology use. I effectively lead and manage the Digital Technologies and Systems Team consisting of (Teaching and Learning ICT Support, Computer Technicians and Daily Organisation and the School Event Coordinator).My capabilities are proven with many years leading, managing and transformation of non-functioning ICT teams. With my high level of communication skills coupled with my “people skills” and vast experience and knowledge ICT within educational environments, I am a dedicated and committed employee of Mooroolbark College.
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ICT Project Coordinator
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Dec 2017 - Dec 2018
Provide Level 2 & 3 ICT Support. Coordinate and initiate ICT projectsAssist with future development and initiative of ICT at Southern Rural Water. Provide ongoing expertise and Business Analytic support for ICT projects.Develop and manage project plans for the implementation or upgrade of applications and hardware.Project support of larger projects across Southern Rural Water and oversee business analysis activities and process flow development. Provide Level 2 & 3 ICT Support. Coordinate and initiate ICT projectsAssist with future development and initiative of ICT at Southern Rural Water. Provide ongoing expertise and Business Analytic support for ICT projects.Develop and manage project plans for the implementation or upgrade of applications and hardware.Project support of larger projects across Southern Rural Water and oversee business analysis activities and process flow development.
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Genazzano FCJ College
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Australia
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Education Administration Programs
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100 - 200 Employee
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ICT Manager / ICT Team Leader (Reflex Technology Group RTG)
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Jan 2015 - Dec 2017
Genazzano FCJ College Kew (ICT Team Leader / 2IC) Newhaven College (ICT Manager)Lead and maintain an effective Service Desk. Manage communication.Development of team members. Development of procedures and strategy. Manage, designate and prioritise ICT support staff workload. Offer ICT service and support to Genazzano FCJ College students, staff and parents. Ensure service level targets are met. Provide continuous communication to the client regarding progress of tasks and requests. Support Administration staff with presentations. Provide Audio Visual support as required. Support and mentor ICT. Assist with helpdesk duties. Provide service excellence at all times. Initiate better improved service to the customer.
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ICT Service Centre Manager/Team Leader and Project Coordinator Berwick, Peninsula,Gippsland campuses
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Jan 2014 - Dec 2014
Manager, Team Leader, Customer Service Desk support, Desktop support, Computer Technician, Database Management, IT Department administration, Maintaining Hardware stock, Windows 7 deployment and SOE, Assisting Staff and Students, Maintaining Computer Labs, Phone configurations, Audio Visual support, Implementing software, other tasks as required.Project Coordinator transitioning Monash University Gippsland Campus to Federation University which required migrating all ICT services and systems to the new university.
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Monash University
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Australia
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Higher Education
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700 & Above Employee
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ICT Team Leader /Project Coordinator/eSolutions Service Centre Coordinator
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Jul 2013 - Dec 2013
Customer Service Desk support, Desktop support, Computer Technician, Database Management, IT Department administration, Maintaining Hardware stock, Windows 7 deployment and SOE, Assisting Staff and Students, Maintaining Computer Labs, Phone configurations, Audio Visual support, Implementing software, other tasks as required.
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Team Leader - eSolutions (IT) Berwick & Peninsula Campuses Monash University
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Dec 2012 - Jul 2013
Team Leader eSolutions (Information Technology) at Berwick and Peninsula Campuses of Monash University.
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eSolutions Service Centre Support Officer - Gippsland Campus Monash University
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May 2012 - Dec 2012
Customer Service Desk support, Desktop support, Computer Technician, Database Management, IT Department administration, Maintaining Hardware stock, Windows 7 deployment and SOE, Assisting Staff and Students, Maintaining Computer Labs, Phone configurations, Audio Visual support, Implementing software, other tasks as required.
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IT Manager/Network Manager
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Jul 2011 - May 2012
IT Manager/Network ManagerManaging of servers, laptops, desktops, network, periferals and anything required to assist teachers and students with ICT. Audio Visual Technician.Customer support representative. Software specialist. Selection and Management of staff. Deployment of laptop program. Deparmental expenditure and budgets. IT Manager/Network ManagerManaging of servers, laptops, desktops, network, periferals and anything required to assist teachers and students with ICT. Audio Visual Technician.Customer support representative. Software specialist. Selection and Management of staff. Deployment of laptop program. Deparmental expenditure and budgets.
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BIG4 Holiday Parks of Australia
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Australia
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Hospitality
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1 - 100 Employee
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Team Leader / Software Support Representative
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Mar 2010 - Jul 2011
Responsible for providing technical support to BIG4 Holiday Parks Australia wide.Assist in the development of PAM (Park Accommodation Management) software for BIG4Arrange and manage training for BIG4 Holiday Park ownersAssist in user interaction and user interface designTesting of new developments and various projectsCreate and Maintain support knowledge baseMaintain Helpdesk Support WebsiteCreate, Update and Maintain Internal/External DocumentationSpecialize in Park Integration/Conversion
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Latrobe Regional Hospital
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Australia
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Hospitals and Health Care
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300 - 400 Employee
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ICT Services and Support Coordinator
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Jun 2008 - Feb 2010
ICT Team Coordinator and Service Desk Technician.Providing service excellence to hospital staff.Support to the ICT Manager when requiredCustomer Support Representative. Support and maintain specialist software.Network maintenance.Maintain backup proceduresDesktop deploymentRemote off-site user supportDatabase maintenancePhone deployment ICT Team Coordinator and Service Desk Technician.Providing service excellence to hospital staff.Support to the ICT Manager when requiredCustomer Support Representative. Support and maintain specialist software.Network maintenance.Maintain backup proceduresDesktop deploymentRemote off-site user supportDatabase maintenancePhone deployment
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Computer Resources Manager, Senior ICT Technician
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Feb 1997 - Mar 2008
Senior ICT TechnicianComputer Resources ManagerAudio Visual SupportNetwork administratorLaptop technicianSoftware supportStaff TrainerSupervisor/Manager of Computer TechniciansMaintaining budgets and expenditureTimetablingDeploymentsDesktop SupportWireless networkingServer installations and configurationsActive Directory maintanenceCisco networking componentsRouter maintenancePresentations for staffVideo editingAssistant Fundraising/MarketingAssistant Project Manager - new building development
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