Tina Dugas
Customer Service and Logistics Manager at Medicom Group- Claim this Profile
Contact Information
us****@****om
(386) 825-5501
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Location
CA
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Experience
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Medicom Group
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Canada
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Medical Equipment Manufacturing
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200 - 300 Employee
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Customer Service and Logistics Manager
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Apr 2021 - Present
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Customer Service Manager
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May 2020 - Apr 2021
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ICU Medical
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United States
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Medical Equipment Manufacturing
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700 & Above Employee
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Customer Servic Manager
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May 2019 - May 2020
Project leader collaborating with Global operations, IT and local teams to develop strategies for continuous improvement business processes on new ERP system. Managed a team of 8 customer service agents.
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Customer Service Representative - Medical Devices
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Jan 2015 - May 2020
I Managed the intake of complaints and service requests and ensured follow up with customers regarding their complaint or service. I Processed all external and internal customer orders and returns for infusion pumps and spare parts
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Purchasing & Logistics Cordinator
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Feb 2012 - Jan 2015
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Inside Sales
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Mar 2010 - Feb 2012
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Customer Service Representative Team Leader
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2000 - 2007
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Education
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2001 - 2003
Concordia University
Integrated Marketing Communications -
1995 - 1996
Algonquin College of Applied Arts and Technology
Recreational leadership
Community
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