Experience

Magruder Hospital

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Clinic Operations Manager

  • Jul 2017 - Present

  Port Clinton, Ohio Planning, directing, training coordinating and controlling the daily operational activities of the hospital owned physician practice and hospital based support staff. Provide support and maintain effective relationships with physicians, employees, senior leadership and outside contacts.



Ocean Dental

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• District Manager

  • Oct 2015 - Jul 2017

  Ohio, Iowa, & Kentucky Provide leadership, support, and direct supervision to all Practice Managers within a multiple state district. Ensure that all business aspects of the practice are functioning in an orderly and proficient manner including maintaining company policies and compliance standards, staff and doc relations, and continuous process Improvement. Strengths: • Strong Leadership skills. • Excellent Team Building Skills with a proven ability to form, motivate, and lead a team. • Advanced… Show more Provide leadership, support, and direct supervision to all Practice Managers within a multiple state district. Ensure that all business aspects of the practice are functioning in an orderly and proficient manner including maintaining company policies and compliance standards, staff and doc relations, and continuous process Improvement. Strengths: • Strong Leadership skills. • Excellent Team Building Skills with a proven ability to form, motivate, and lead a team. • Advanced computer skills including MS Office (Word, Excel, PowerPoint, Outlook, etc). • Strong Project Management Skills • Customer service oriented • Strong decision making and problem solving skills. • Strong people management skills including coaching, and performance improvement. • Proficient in using conflict resolution and problem-solving techniques in managing interpersonal conflict and patient complaints. • Innovative thinker who is creative with new ideas and suggestions. • Within my first 90 days in this position all of the clinics under my leadership were showing signs of positive momentum and improved production.

• Practice Manager

  • Jun 2011 - Oct 2015

  Columbus Ohio and Tulsa Oklahoma Responsible for the day-to-day management of a stand-alone dental facility with overall responsibility for planning, organizing, directing and coordinating the work and resources involved in running the clinic. Work closely with the Doctors and staff to ensure that all the business aspects of the practice were functioning in an orderly and proficient manner. Strengths: • Improved staff relations in both clinics that I managed; improved overall efficiency, increased staff… Show more Responsible for the day-to-day management of a stand-alone dental facility with overall responsibility for planning, organizing, directing and coordinating the work and resources involved in running the clinic. Work closely with the Doctors and staff to ensure that all the business aspects of the practice were functioning in an orderly and proficient manner. Strengths: • Improved staff relations in both clinics that I managed; improved overall efficiency, increased staff satisfaction, reduced staff turnover, and created a positive overall atmosphere. • Demonstrated strong leadership skills in all that I did leading by example and jumping in to help the team as needed to ensure strong daily operations and customer service. • Built a strong team that works together to achieve company and clinic goals. • Improved overall customer service by building staff strengths, reducing patient wait times, improving communication, and getting the team all working towards the same goals. • Trained staff on problem resolution and conflict management skills to reduce the number of patient complaints. • Created and implemented many procedures and tools to improve organization, communication, and overall efficiency. • Promoted to District Manager due to my success as a Practice Manager.