Experience

Dégage! autodelen

• Belgium
• Automotive
• 1 - 100 Employee

• Responsible Team and Volunteers

  • May 2022 - Present

  Gent, Vlaanderen, België Dégage is an organization of members who share cars and bicycles. The non-profit organization has 360 cars and 4400 members and continues to grow strongly. The operation is carried out by volunteers and supported by paid employees. Within this selfmanaged team I am responsible for the personnel and for the volunteers.



Too Good To Go

• Denmark
• Environmental Services
• 700 & Above Employee

• Account Manager

  • Dec 2019 - May 2022

  Gent en omgeving, België Part of the DE&I Global Taskforce as from September 2021. Als een Partner Success Specialist in het team van Success ben ik het aanspreekpunt voor de partners van Too Good To Go. Ik ben de account manager voor allerlei ondernemers die zich hebben aangesloten bij onze app; van bakkers tot restaurants en van cateraars tot hotels. Hierbij monitor ik de verkopen, adviseer ik over een betere samenwerking en analyseer ik trends om het aantal geredde maaltijden te vergroten. Daarnaast stem ik… Show more Part of the DE&I Global Taskforce as from September 2021. Als een Partner Success Specialist in het team van Success ben ik het aanspreekpunt voor de partners van Too Good To Go. Ik ben de account manager voor allerlei ondernemers die zich hebben aangesloten bij onze app; van bakkers tot restaurants en van cateraars tot hotels. Hierbij monitor ik de verkopen, adviseer ik over een betere samenwerking en analyseer ik trends om het aantal geredde maaltijden te vergroten. Daarnaast stem ik met je collega’s van Customer Success en het Marketing team af hoe we onze missie ook op onze partners goed kunnen overdragen en hen kunnen aanzetten tot duurzame acties/gedrag. Show less



ROOF FOOD

• Belgium
• Food Production

• Manager

  • Jul 2018 - Jul 2019

  Gent en omgeving, België Office management (first point of contact, deal with incoming and outgoing mails and phone calls, invoicing) HR ( create and implement training plan, job descriptions, weekly meetings, raise efficiency by installing weekly meetings and shared documents) Sales and marketing (organise customer events, establish useful database, set up marketing campaign, coordinate website and mailings) All round support (help with various events and projects)



Buttons for Cleaners

• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Success Specialist

  • Jun 2016 - Aug 2018

  Derbystraat 111, 9051 Gent Welcome and onboard newly assigned customers, ensure proper training, in Dutch as well as French Identify potential future upsells : expand your customers' usage of the solution Demonstrate the next applications and new versions to the end user Ensure general satisfaction by bridging the customer with all the relevant divisions of the company Communicate with the Sales team for quarterly account reviews Maintain an oversight of cases and attempt to identify potential issues… Show more Welcome and onboard newly assigned customers, ensure proper training, in Dutch as well as French Identify potential future upsells : expand your customers' usage of the solution Demonstrate the next applications and new versions to the end user Ensure general satisfaction by bridging the customer with all the relevant divisions of the company Communicate with the Sales team for quarterly account reviews Maintain an oversight of cases and attempt to identify potential issues early Work hands-on with Developers and the Customer Success Engineers to address issues, questions, and requests from existing customers Show less



BRONKS

• Nigeria
• Apparel & Fashion

• Participation Officer

  • Sep 2013 - Jun 2016

  Brussels Project coordinator of all projects that concern young adults (age 12 to 21): Create public participation opportunities for young people and families with migration background Scout young volunteers and motivate them in their role as an ambassador Making actors, staff and young people feel welcome by for example regularly cooking fresh meals Organising an annual festival together with group of ambassadors Networking and looking for opportunities to work with other… Show more Project coordinator of all projects that concern young adults (age 12 to 21): Create public participation opportunities for young people and families with migration background Scout young volunteers and motivate them in their role as an ambassador Making actors, staff and young people feel welcome by for example regularly cooking fresh meals Organising an annual festival together with group of ambassadors Networking and looking for opportunities to work with other organizations Show less



Eetavontuur

• Allround Staffmember

  • Jan 2012 - Oct 2013

  Eetavontuur Ghent Allround assistant at an SME, with main focus on communication Coordination of external communication, mainly digital communication: writing text for new website Ramen and coordinating webdesigner Assistance at organization of events Teacher during cooking classes Serving and cooking in noodle bar