Experience

ZestMoney

• India
• Financial Services
• 300 - 400 Employee

• Sr. Associate

  • Jun 2022 - Present



MyGate

• India
• Software Development
• 700 & Above Employee

• Client Account Manager

  • Jun 2021 - Jun 2022

  Dealing escalations like social media, emails, internal escalations. Analyzing DSAT to provide insights on how to improve process & product. Managed internal & external stakeholders to help resolve customer queries. Dealing escalations like social media, emails, internal escalations. Analyzing DSAT to provide insights on how to improve process & product. Managed internal & external stakeholders to help resolve customer queries.



Practo

• India
• Hospitals and Health Care
• 700 & Above Employee

• Product Support Specialist

  • Oct 2018 - May 2021

  Assisting customers & service providers in solving technical queries & issues of product functionality & defect correction. Achieved CSAT above 90%. Coordinate with software developers for technical support & bug fixes. Assiting Level-1 product specialist to provide support outside their comfort zone. Onboarding service providers and resolving complex issues. Training junior product specialist. Handling social media escalations, playstore escalations. Assisting customers & service providers in solving technical queries & issues of product functionality & defect correction. Achieved CSAT above 90%. Coordinate with software developers for technical support & bug fixes. Assiting Level-1 product specialist to provide support outside their comfort zone. Onboarding service providers and resolving complex issues. Training junior product specialist. Handling social media escalations, playstore escalations.