Experience

True Homes

• United States
• Construction
• 200 - 300 Employee

• Sales Associate

  • Oct 2013 - Present

  Greensboro/Winston-Salem, North Carolina Area



Wilkinson Triad Realty

• Broker

  • Aug 2011 - Present

  Greensboro, NC Focus to build client rapport and relationships. Strive to meet and exceed client expectations. Assist buyers and sellers to complete real estate transactions. Intense daily lead-generation tasks and goals. In addition, continuous training and education required. Requires extreme self-motivation, organizational and time management skills.



University Instructors (UI)

• Education Administration Programs
• 100 - 200 Employee

• Success Instructor/Tutor

  • Nov 2009 - Present



Rockingham County Schools

• Education Management
• 700 & Above Employee

• Certified Substitute Teacher

  • Mar 2008 - Present



Jackson Hewitt Tax Service

• Tax Preparer

  • Nov 2007 - Present

  Accurately complete annual federal and state tax returns, in a fast-paced environment. Large focus on customer-service, and meeting and exceeding client needs. Large amount of phone contact. Participated in store marketing and customer reach-out promotions.



BAYADA Home Health Care

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Client Services Manager

  • May 2011 - Aug 2013

  North Carolina



Lincoln Financial Group

• United States
• Financial Services
• 700 & Above Employee

• Claims Examiner

  • May 2006 - Dec 2008

  Process life insurance death claims. Complete payment to beneficiaries accurately, within company set turnaround times. Large amount of phone contact and strong attention to customer service. In addition, large use of problem solving and decision making skills.

• Post Issue Specialist

  • Mar 2004 - May 2006

  Responsible for the placement of policies in force once all requirements are received. Large amount of agent contact: phone, e-mail and fax. Respond to agent inquiries on outstanding placement requirements. Rewrite policy to make any agent requested or issue error changes after policy is placed in force. Follow-up with agent in an attempt to obtain required items to place policy in force. Process any cancelled or not taken policies.

• Issue Specialist

  • Sep 2002 - Mar 2004

  Check file for all issue restricted information and ensure that all insured data is coded accurately to issue the life insurance policy as applied. This includes meeting production goals while also provide high quality work. Also, responsible for any administrative duties corresponding to the issuance of the policy (Pre-Authorized Check payment set-up, List Bill establishments, clear suspense items, take necessary steps to initiate 1035 exchanges, type any necessary letters). Focused on Full… Show more Check file for all issue restricted information and ensure that all insured data is coded accurately to issue the life insurance policy as applied. This includes meeting production goals while also provide high quality work. Also, responsible for any administrative duties corresponding to the issuance of the policy (Pre-Authorized Check payment set-up, List Bill establishments, clear suspense items, take necessary steps to initiate 1035 exchanges, type any necessary letters). Focused on Full Service (Key) and Bank marketed policies. In addition, am crossed trained in underwriter assistance and policy assembly.



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Teller/Customer Service

  • Jul 2001 - Sep 2002

  Provided quality customer service in a fast pace environment. Responsible for assisting customers with and processing financial transactions: cash checks, take deposits and process withdrawals, loan and credit card payments, cashier check purchases, and check reorders. Recognized customer needs and made financial suggestions. Balanced cash drawer and assisted with other vital branch duties: processing night deposits, strapping money and wrapping coins, buying and selling cash and processing… Show more Provided quality customer service in a fast pace environment. Responsible for assisting customers with and processing financial transactions: cash checks, take deposits and process withdrawals, loan and credit card payments, cashier check purchases, and check reorders. Recognized customer needs and made financial suggestions. Balanced cash drawer and assisted with other vital branch duties: processing night deposits, strapping money and wrapping coins, buying and selling cash and processing change order requests. Handled large volume of cash daily. Show less



ABB Power T&D Co

• Customer Service Intern

  • Aug 2000 - Mar 2001

  Completed 3 vital daily reports: Morning Production Meeting Report (daily forecasting), Daily Company (previous day summary), and Bad-Margin Orders Report (orders sold below price margin). Scheduled newly received orders into weekly production. Responded to customer requests on order status and researched customer complaints. Handled order shipping and manufacturing inquires.