IT Technician

• Jan 2022 - Present

Service Crew

• Jan 2020 - Dec 2021

● Provides a positive customer experience with fair, friendly, and courteous service. ● Resolves customer issues and answers questions. ● Contributes to team effort by accomplishing related results as needed. ● Operate both manual and semi-automatic espresso machines as well as commercial coffee brewers ● Provides a positive customer experience with fair, friendly, and courteous service. ● Resolves customer issues and answers questions. ● Contributes to team effort by accomplishing related results as needed. ● Operate both manual and semi-automatic espresso machines as well as commercial coffee brewers

Frontend Developer

• Jan 2018 - Jan 2020

● Develop innovative new web applications and take charge of existing products, enhancing their design and functionality ● Work across technical areas and with other development teams ● Evaluate best practices for development and actively participate in testing automation, code design and front-end architecture ● Share and gain understanding and appreciation of the purpose and practices of agile software development ● Develop innovative new web applications and take charge of existing products, enhancing their design and functionality ● Work across technical areas and with other development teams ● Evaluate best practices for development and actively participate in testing automation, code design and front-end architecture ● Share and gain understanding and appreciation of the purpose and practices of agile software development

IT Support Specialist

• Jan 2016 - Jan 2018

● Performed troubleshoot to identify and correct system issues ● Coordinated with students to resolve local area networking issues ● Ensured that all the systems are operating efficiently ● Identified and resolved hardware and software issues ● Developed innovative strategies to reduce downtime ● Performed troubleshoot to identify and correct system issues ● Coordinated with students to resolve local area networking issues ● Ensured that all the systems are operating efficiently ● Identified and resolved hardware and software issues ● Developed innovative strategies to reduce downtime

Help Desk Specialist

• Jan 2014 - Jan 2016

● Provided local computing and networking support for the Coworking Space ● Provided computer and network support for the stu and coworker of Devlab ● Installed, Configured and supported network related software and hardware ● Serve as necessary on internal and interdepartmental teams ● Worked with Local Hardware retail to provide all desktop hardware support ● Provided local computing and networking support for the Coworking Space ● Provided computer and network support for the stu and coworker of Devlab ● Installed, Configured and supported network related software and hardware ● Serve as necessary on internal and interdepartmental teams ● Worked with Local Hardware retail to provide all desktop hardware support