Head of Sales and Strategic Partnerships

• Mar 2023 - Present

- Strategic Partnerships- Sales- Key Account Management- Building and maintaining Sales Processes- Lead Generation

Head of Customer Success

• Nov 2022 - Present

We believe that medical laboratory diagnostics are a crucial building block for the quality of the German healthcare system. That's why we use Probatix to map this process completely digitally, conveniently and securely for all parties - from booking and sample collection to evaluation in the lab and provision of the result to patients and doctors. This leads to earlier detection of diseases and an easier life for chronically ill people - and at the same time helps relieve our German healthcare system.Probatix is a product of Venture Leap GmbH- Head of Customer Success and Customer Service- Scaling Customer Success- Partnership Management- Continuous optimization of all processes, systems and tools - Close collaboration with Product and C-Level- Training- Working closely with customers- Planning and execution of company projects together with founders- Developing and implementation of company goals together with the founders- Developing and monitoring of KPIs- Key Account Management- Business Development- Communications Show less

Customer Success Operations Lead

• Sep 2022 - Oct 2022

- Managing a team of up to 10 Customer Success Managers - Responsible for the strategic, conceptual and operative planning of the customer journey. - Hiring - Managing a team of up to 10 Customer Success Managers - Responsible for the strategic, conceptual and operative planning of the customer journey. - Hiring

Customer Success Team & Operations Lead

• May 2021 - Sep 2022

- Managing a Team of up to 20 CS Onboarding Agents - Operations Lead for the Onboarding Process - KYC - Project work - Maintaining regulatory requirements to documentation, knowledge preservation and process design - Monitoring and managing team performance - Implementing Feedback to help our CS - Designing, evaluating and aligning processes across markets and helping to implement new tools - Keeping track of the development of typical customer service key performance indicators - Collaborating closely with other support functions of the customer service such as Knowledge Management, Trainers, Subject Matter Experts, Workforce Management and Quality Assurance to ensure continuous optimization - Conducting regular feedback sessions with my team to maintain awareness of individual performance and quality - Hiring new talent to grow our CS Team - Responsible for the Hiring Process of German, Italian & Spanish CS Associates - Developing skills and knowledge of my team members - KPI analysis - CS Bot implementation Show less

Recruitment Consultant

• Oct 2020 - Apr 2021

- B2C - B2B - Business Development - Recruiting - Personalvermittlung - Social Media - Consultancy - Candidate and Client Acquisition - Social Media Recruiting - Interviews - Cold caling - Posting job ads - Social Media Marketing - B2C - B2B - Business Development - Recruiting - Personalvermittlung - Social Media - Consultancy - Candidate and Client Acquisition - Social Media Recruiting - Interviews - Cold caling - Posting job ads - Social Media Marketing

Delivery Driver

• Jul 2020 - Oct 2020

- Delivering Packages - Planing Routes - Customer Service - Punctuality - VIP deliveries - Delivering Packages - Planing Routes - Customer Service - Punctuality - VIP deliveries

BMW Motorrad Sales and Finance Manager

• Oct 2017 - May 2020

BMW Custom Motorcycles Experience in parts transactions, ordering and inventory. Working with customers creating complex projects with parts from multiple sources. Supervising vehicle modifications and working closely with Parts, Sales and Service, Recruiting, CRM. An eye for things that need improvement. Great understanding of U.S. customer behavior and habits. Motorcycle sales and Finance Manager Inventory Management, Project Management, Process Improvement and Business Development Show less

Expert & Trainer Live Communication and BMW Brand Ambassador

• Mar 2014 - Oct 2017

BMW Motorrad Berlin Factory ToursGuided motorcycle toursE-mobilityBMW Motorrad Ambassador

Production Intern

• Aug 2015 - Oct 2015

Production line optimizationLean Production

Junior Engineer

• Nov 2015 - Apr 2016

Designing and Engineering of a Welding Fixture Designing and Engineering of a Welding Fixture

Internet Marketing

• Feb 2011 - May 2014

Websites SEO Websites SEO

German Tutor

• Aug 2012 - May 2013

tutoring German students - helping with homework - reaching up to 15 students at the same time - teaching different German topics - using different media (computer, TV, board) - preparing for finals tutoring German students - helping with homework - reaching up to 15 students at the same time - teaching different German topics - using different media (computer, TV, board) - preparing for finals

Cashier

• Feb 2009 - Mar 2010

Cashier

• Dec 2007 - Jan 2009