Experience

Lotte Hotel Moscow

• Russian Federation
• Hospitality
• 100 - 200 Employee

• Front Office Clerk

  • Jan 2021 - Present



Seaside Finolhu

• Guest Relations Officer

  • Sep 2019 - Sep 2020



ibis, ibis Styles, ibis budget

• Hospitality
• 700 & Above Employee

• Night Senior Receptionist

  • Jun 2019 - Sep 2019

  *Creating new blocks in Opera for Corporate clients. *Standard check-in, check-out procedures. *Responsible for Night Audit (rate corrections, adjustments, no show reports). *Posts room charges and taxes to guest accounts. *Tracks room revenues, occupancy percentages, and other front office statistics. *Creating new blocks in Opera for Corporate clients. *Standard check-in, check-out procedures. *Responsible for Night Audit (rate corrections, adjustments, no show reports). *Posts room charges and taxes to guest accounts. *Tracks room revenues, occupancy percentages, and other front office statistics.



Cavendish Hotel

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Guest Expirience Intern

  • Jul 2018 - Nov 2018

  *Providing personalized service to guests *Having a deep knowledge of all hotel amenities for guests *Working with all departments (housekeeping, food services, etc.) to meet guests need *Providing personalized service to guests *Having a deep knowledge of all hotel amenities for guests *Working with all departments (housekeeping, food services, etc.) to meet guests need



IHG Hotels & Resorts

• United Kingdom
• Hospitality
• 700 & Above Employee

• Sales And Marketing Intern

  • Aug 2016 - May 2017

  *Conduct of Marketing Research. *Promoting facilities (SPA, Private Opera in Theatre.) *Conduct of Marketing Research. *Promoting facilities (SPA, Private Opera in Theatre.)



Swissôtel Hotels & Resorts

• France
• Hospitality
• 500 - 600 Employee

• Food And Beverage Intern

  • May 2016 - Aug 2016

  *Provide high-quality service to VIP guests *Coordinate outsource waiters *Provide high-quality service to VIP guests *Coordinate outsource waiters

• Reservations Agent Intern

  • Jun 2015 - Aug 2015

  *Support on requested daily / weekly / monthly reports*Gather data and facts and transform factual analysis into useful information to support the income decisionmaking process *Help with the compilation of budgets, forecasts and regular action plan *Assist the sales team by providing analytical data. *Support on requested daily / weekly / monthly reports*Gather data and facts and transform factual analysis into useful information to support the income decisionmaking process *Help with the compilation of budgets, forecasts and regular action plan *Assist the sales team by providing analytical data.