Experience

Bitdefender
• Romania
• Software Development
• 700 & Above Employee
• Incident Management Team Leader

  • May 2021 - Present


Ericsson

• Sweden
• Telecommunications
• 700 & Above Employee

• Major Incident Manager

  • Mar 2018 - Apr 2021

  Scope Manage Incidents 24x7 and ensure minimal disruption to the delivered service, as well as fast service restoration Act as a center focal point for all departments during incidents, and coordinate between them to get the fast results Ensure an Action plan / Back Up Plan is built and focused on the restoration within SLA Ensure timely communication / information flow towards internal & external partners Perform set up of technical & management bridge to facilitate communication during incidents Manage and coordinate the requests from different partners Deliver accurate post incident reports within the agreed OLAs Attend the required trainings and courses (technical and soft skills) to increase the current competence level Promote Problem Management activities in 1st and 2nd level Assurance. Ensure all ongoing activities are published in the Hand Over tool or any other dedicated tools that have this functionality Implement and follow Business Continuity procedures and special events contingency plans Technical Skills Demonstrated ability of over 15 years in Telecom and IT Industry. 3 years of IM experience with delivery for multiple projects ITIL Foundation degree Knowledge of the WLA (Working Level Agreement) to be used for the specific customers. Knowledge of different vendors’ equipment in the area of: BSS, Service Layer, Core, Access Network Topology skills (GSM, WCDMA, LTE, IT, etc) Knowledge of Infrastructure and customer tools connected to delivery Fluent in written and spoken English Intermediate in written and spoken French/Italian Personal Skills Solid skills in leadership and communication Result oriented Good skills in interpersonal communication Developed skills in knowledge sharing Strong analytical and organizational skills Ability to learn quickly Flexible and responsive to changing work patterns and demands Willing to work in shifts Experienced with remote working (work from home) Show less


2K Telecom
• Telecommunications
• 1 - 100 Employee
• Business Process Specialist

  • Dec 2015 - Jun 2017