Experience

PlugYourHoles

• United States
• Retail Apparel and Fashion
• 1 - 100 Employee

• Wholesale Success Manager

  • ene. de 2022 - - actualidad



Spring Venture Group

• United States
• Insurance
• 700 & Above Employee

• Customer Retention Manager

  • jul. de 2021 - ene. de 2022

  Spring Venture Group is a leading digital direct-to-consumer sales and marketing company with product offerings focused on the senior market. We specialize in distributing Medicare Supplement, Medicare Advantage, and related products via our family of brands and dedicated team of licensed insurance agents. Powered by our unique technologies that combine sophisticated marketing, comparison shopping, sales execution, and customer engagement – we help thousands of seniors across the country navigate the complex world of Medicare every day. As a Retention Agent, I made outbound calls to my assigned agency book of business to offer assistance, cross sell ancillary products, or rewrite policies on an annual basis. I ensured the fulfillment of any rewritten business and continued with ongoing follow up on any outstanding questions or concerns from our existing customer base. I also investigated and resolved any payment complications for policyholders.

• Customer Service Representative

  • sept. de 2018 - jul. de 2021

  Received inbound and placed outbound callsDetermined client needs by clarifying policy informationFulfilled requests by providing accurate information or escalating to appropriate person/departmentProvided prompt call-backs to clients to follow up on requested informationCommunicated effectively with carriers to confirm accurate information pertaining to client policiesManaged Customer Service email box and responded to emails in a timely manner with accurate informationProvided additional support to agency sales staffHandled client inquiries once policy is issuedCommunicated with sales agents effectively and in a timely manner of client concerns: cancellations, application errors, app submitted inquiresResponded to agent emails requesting assistanceRecognized opportunity for up-sellsClearly and accurately maintained a record of all customer interaction in our CRM systemClearly documented the communication between client and customer service providing continuity and a link between members of the teamAccurately updated any changes to the policy lead in a timely manner to reflect what the carrier site states to avoid miscommunication



The Westside Storey

• Retail Store Manager

  • feb. de 2012 - sept. de 2018

  My responsibilities include: Ordering, Inventory, Scheduling, and Customer Service. My responsibilities include: Ordering, Inventory, Scheduling, and Customer Service.



Whole Foods Market

• United States
• Retail
• 700 & Above Employee

• Cashier

  • abr. de 2012 - sept. de 2015

  Providing customers with the best customer service to ensure a great experience in our store. And achieved this by having good product knowledge, being helpful, and having great teamwork and communication skills with other team members Providing customers with the best customer service to ensure a great experience in our store. And achieved this by having good product knowledge, being helpful, and having great teamwork and communication skills with other team members