Experience

Inontime

• United States
• Truck Transportation
• 1 - 100 Employee

• Dispatch Operations Manager

  • 2015 - Present

  • Led team of 120-150 direct reports: 3-6 office personnel, 70-80 full time drivers, and 50-60 flex time drivers• Evaluated and improved dispatching processes and communications• Searched for, adapted, and implemented new software tools to increase productivity• Mentored dispatch team and worked through better methods of completing daily tasks• Created and implemented company and industry best practices throughout dispatch office and driving team• Created, modified, and updated company SOPs as necessary• Increased load volume while also increasing efficiency• Organized regular scheduling and routing of driving team• Provided regular cost analysis and efficiency calculations on routes• Trained team members for various office positions including Dispatcher, CSR, and Planner• Led new driver onboarding, licensing, and training program• Managed schedules of all direct reports, including PTO, sick leave, unpaid leave, etc.• Problem solved as part of a team effort or by self if necessary• Resolved conflicts within dispatch team and/or driving team• Administered annual team member reviews to dispatch and driving team• Maintained own CDLA and kept up-to-date on all commercial driving laws and regulations• Completed Leading by DESIGN's "Lead 24/7" leadership course in 2019 Show less

• Load Planner

  • 2012 - 2016

  • Organized and scheduled upcoming loads• Assigned equipment per load requirements• Used prior driving experience to come up with creative ideas to cover loads• Developed relationships with drivers to help them maintain a proper home/work life balance• Improved planning systems and sought new software tools to streamline processes and communication• Ran cost analysis and calculated efficiency while coordinating routes

• Dispatcher

  • 2010 - 2016

  • Dispatched trucks and drivers in the most efficient ways possible• Operated solo while on 2nd and 3rd shift hours with a small crew of drivers• Managed breakdowns, weather, traffic, and other causes of delay, communicating with drivers and customers simultaneously to keep everyone up to speed• Communicated changes and covered loads according to customers' needs• Utilized CDLA to drive and cover loads when needed• Planned ahead to find the best and most efficient option to get loads covered based on the assets available in the area Show less

• Customer Service Representative

  • 2013 - 2014

  • Communicated with customers via emails and phone calls• Visited customers in person on a regular basis• Took verbal and written orders for loads• Built orders in TMS and communicated requirements to dispatchers verbally and/or via instant messenger• Scheduled expedites, line hauls, and routes for customers• Ensured customer satisfaction by providing cost-saving options while also satisfying their needs.• Provided pricing and quotes for loads per customer requirements• Utilized knowledge from experience dispatching, planning, and driving to offer honest advice and the best solution to the customer Show less

• Truck Driver

  • 2007 - 2010

  • Made timely pickups and deliveries• Communicated effectively with dispatch and with customers at stops• Handled loads quickly while not compromising safety or integrity• Maintained a flexible schedule



Venntis, LLC

• United States
• Computers and Electronics Manufacturing

• Web Designer

  • 2006 - 2009

  • Designed company websites • Created promotional videos • Wrote software code for testing products • General IT help/troubleshooting • Designed company websites • Created promotional videos • Wrote software code for testing products • General IT help/troubleshooting



Greenco Land Design

• Caledonia, Michigan

• Landscape Installation

  • 2006 - 2006

  General Labor, Landscape Design and Installation General Labor, Landscape Design and Installation



Windscapes Landscaping Inc

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Landscape Installation

  • 2004 - 2005

  Nursery Maintenance, Landscape Installation, Lawn Care Nursery Maintenance, Landscape Installation, Lawn Care