Experience

Entech US

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Support Engineer

  • Sep 2022 - Present

  WHAT I WAS UP TO: - Responsible for handling incoming reactive and proactive service requests. - Onsite and remote support. - Answer service desk calls. - Urgently analyze technical issues. - Address Level 1 escalations. - Work with the project manager on team related projects. - Troubleshoot over the phone/onsite/via remote access, and escalate problems to Level 3 support when appropriate. - Work with end users to resolve and troubleshoot desktop hardware, desktop… Show more WHAT I WAS UP TO: - Responsible for handling incoming reactive and proactive service requests. - Onsite and remote support. - Answer service desk calls. - Urgently analyze technical issues. - Address Level 1 escalations. - Work with the project manager on team related projects. - Troubleshoot over the phone/onsite/via remote access, and escalate problems to Level 3 support when appropriate. - Work with end users to resolve and troubleshoot desktop hardware, desktop applications, server hardware, server applications, routing and connectivity issues. - Work to resolve proactive alerts and monitors generated from Remote Management applications. - Manage daily ticket queues and schedule to ensure all assigned tickets are resolved and responded to within approved targets. Show less



Safebox Technology LLC

• United States
• Computer Networking

• Information Technology Consultant

  • Sep 2021 - Sep 2022

  WHAT I WAS UP TO: - Main point of contact for all business and residential customers. - Remote and on-site support for Windows/Mac/iOS/Android, PC/Laptops/Mobile Devices/IoT, hardware, software, servers, networking, security, & peripherals.



Delivery Drivers, Inc.

• Delivery Driver

  • Jan 2020 - Sep 2021

  WHAT I WAS UP TO: -Quick and courteous delivery of customer orders to both private residences and places of business.



Amazon Web Services (AWS)

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Datacenter Technician

  • Sep 2020 - Dec 2020

  WHAT I WAS UP TO: - Day to day incident management of servers and networking equipment - Project work and capacity management. - Troubleshooting and repairing servers with hardware, software, and network issues. - Diagnostic and replacement of failed components. - Real-time management of advanced, high-volume ticketing system. - Continual on the job training, learning and implementing knowledge of cutting-edge server and networking technologies. -Independent work and… Show more WHAT I WAS UP TO: - Day to day incident management of servers and networking equipment - Project work and capacity management. - Troubleshooting and repairing servers with hardware, software, and network issues. - Diagnostic and replacement of failed components. - Real-time management of advanced, high-volume ticketing system. - Continual on the job training, learning and implementing knowledge of cutting-edge server and networking technologies. -Independent work and handling multiple priorities. Show less



UPS

• Pre-Loader

  • Nov 2019 - Jan 2020

  Richland/Kennewick/Pasco, Washington Area WHAT I WAS UP TO: -High volume, conveyor belt style package sorting and picking at the busiest UPS location in the nation. -Loading UPS delivery trucks to maximize efficiency of delivery. -Safely moving packages weighing up to 150lbs. -Following rigid safety guidelines while maintaining fast-paced workflow. -All around truck Tetris master.



SIGN Fracture Care International

• Personal Driver

  • Sep 2014 - Sep 2019

  WHAT I WAS UP TO: - Providing personal driving services for 150 doctors from 30 different developing countries during the annual SIGN Conference. - Providing hospitality services to all conference members.



Ghormley Meadows Christian Camp

• Program Staff

  • Jun 2009 - Sep 2019

  Naches, WA WHAT IS WAS UP TO: -Counselor, Maintenance, Kitchen Crew, and Program Staff for several weeks each summer from 2009-2014.



Ethos Bakery & Cafe

• Cafe Manager

  • Jan 2019 - Jul 2019

  Richland/Kennewick/Pasco, Washington Area WHAT I WAS UP TO: - Floor management. - Maintaining a high standard of excellence in customer service, coffee, and product quality. - Guiding customers through their cafe experience. - Communicating effectively with my team, back of house managers, and ownership. - Overseeing the hiring process. - Training new baristas in coffee-making techniques and shift-specific duties. - Performing weekly inventory and ordering. - Managing POS systems.



Equis Financial

• United States
• Insurance
• 700 & Above Employee

• Field Underwriter

  • Jan 2018 - Jun 2019

  Atlanta, Georgia WHAT I WAS UP TO: -Setting weekly appointments with prospective clients over the phone -Conducting in-home needs and risk assessments to determine eligibility for life and health insurance. -Collect initial payments from clients and submit applications to various insurance companies. -Monitor the application process until approved. -Deliver, examine, and explain the policies and benefits. -When the time comes for the policy to pay out to either the policyowner or… Show more WHAT I WAS UP TO: -Setting weekly appointments with prospective clients over the phone -Conducting in-home needs and risk assessments to determine eligibility for life and health insurance. -Collect initial payments from clients and submit applications to various insurance companies. -Monitor the application process until approved. -Deliver, examine, and explain the policies and benefits. -When the time comes for the policy to pay out to either the policyowner or beneficiary, I am personally responsible for delivery. Show less



TTEC

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Benefits Advisor

  • Aug 2018 - Oct 2018

  Duluth, GA WHAT I WAS UP TO: - Assisting Medicare Beneficiaries in selecting new Medicare Advantage and Medicare Supplement plans.



GLOCK, Inc.

• Assembler

  • Apr 2018 - Aug 2018

  Smyrna, GA WHAT I WAS UP TO: - Assembling & testing Glock Safe-Action Pistols. - Visually checking multiple serial numbers and part numbers. - Screening parts for non-conformance. - Maintaining open and effective line of communication between Team Lead, Assembly Manager, Quality Control, Armorers, and Floor Runners.



Mela Coffee Roasting Company

• Barista / Shift Lead

  • Oct 2016 - Sep 2017

  Wenatchee, WA WHAT I WAS UP TO: - Maintaining a high standard of excellence in customer service, coffee, and product quality. - Guiding customers through their cafe experience. - Communicating effectively with the team and management. - Training new baristas in coffee-making techniques and shift-specific duties. - Completing necessary duties for the roastery.



Piano Planet

• United States
• Musicians
• 1 - 100 Employee

• Sales Associate

  • Sep 2014 - Aug 2016

  Hawaiian Islands WHAT I WAS UP TO: - Demonstrating the qualities and features of the Steinway family of pianos, as well as the Kawai, Yamaha, and Roland digital pianos. - Generating new leads and following up with clients. - Handling and caring for high-end luxury inventory.



Island Sun Solar Hawaii

• United States
• Renewable Energy Semiconductor Manufacturing
• 1 - 100 Employee

• Energy Consultant

  • Aug 2014 - Jul 2015

  Hawaiian Islands WHAT I WAS UP TO: - Assisting clients through the entirety of the sales process. - Conducting initial assessments/analysis for clients. - Creating proposals and system designs/installation plans. - Generating new leads.



Eastern Washington University

• United States
• Higher Education
• 700 & Above Employee

• OIT Web Assistant

  • Jul 2012 - Jun 2013

  WHAT I WAS UP TO: -Assisted the Office of Information Technology with website projects. -Assisted and trained students, staff, and faculty with all website related issues. -Audited website content. -Updated website as needed.



Energy Northwest

• United States
• Utilities
• 700 & Above Employee

• Student Administrative Assistant

  • 2011 - 2012

  WHAT I WAS UP TO: -I provided general office support services to the five engineering departments located within a high security nuclear power plant.



Richland School District 400

• United States
• Education Administration Programs
• 400 - 500 Employee

• Student Computer Technician

  • 2010 - 2011

  WHAT I WAS UP TO: -Computer systems support technician for the school district. -Provided technical assistance and training to staff and faculty in all Richland schools. -Set up of computer labs and classrooms, computers and networks. -Workstation and network troubleshooting. -Hardware repair and replacement. -Imaging and software updates.



Jason Lee Elementary/Camp Wooten

• Counselor

  • Apr 2005 - Apr 2005

  Pomeroy, WA WHAT I WAS UP TO: -Counselor and Teaching Assistant for one week in March each year from 2005-2012.