Learning and Improvement Specialist

• Jan 2023 - Present

Night Auditor

• Oct 2021 - Present

★ Approach all encounters with guests and associates in a friendly service-oriented manner. ★ Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. ★ Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). ★ Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel opera-tions. ★ Maintain a friendly and warm demeanor at all times. ★ Initiate and complete the End of Day process. ★ Run all reports as required for Food and Beverage audit. ★ Complete the Night Audit checklist for computer procedures daily. ★ Balance the day's work (i.e. movie revenue telephone postings valet laundry servers and desk agent's paperwork etc.). ★ Maintain cashiering responsibilities as per Front Office procedures according to Aimbridge Hospitality standards. ★ Maintain Front Office computer system operation according to Aimbridge Hospitality standards. ★ Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m. ★ Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to en-sure all areas are locked and secured (property specific) ★ Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m. Show less

Learning and Development Trainer

• Jul 2021 - Jan 2023

★ Manage design, delivery, and continuous improvement of training programs for all staff (from direct care staff to directors); conduct needs assessment, execute training, develop reinforcements, and evaluate.★ Develop curriculum and design training courses in learning management system (LMS); administer training for designated groups or one-on-one with the ability to deliver, project and motivate trainees through effective training methodologies both in group and individual classroom dynamics.★ Conduct needs assessment and identify performance gaps and implementing training best practices to ensure alignment with company needs.★ Collaborate with external partners to secure custom content and training that is not delivered in-house.★ Evaluate success of training implementation by assessing achievement of learning objectives and transfer of knowledge to continuously improve training solutions and identify future learning needs.★ Utilize a variety of techniques, concepts and development and delivery of training programs and strategies.★ Liaise with HR to ensure effective onboarding of new employees (up to 80 hired monthly); support HR team in collecting documentation and HR paperwork.★ Designated to sit on the LGBTQ Committee Working Group. Show less

Safe Place Coordinator

• Nov 2019 - Jul 2021

★ Created and facilitated group-training sessions at 250 sites; prepared training materials to instruct participants individually and in groups, using a variety of delivery methods and training techniques.★ Delivered all curricula according to the content and organizational standards of the program.★ Ensured quality training via effective monitoring and assessment of the participants skills as defined by standards. ★ Hand-picked out of 1,000+ employees; invited to sit on the National Board.★ Liaise with Boys and Girls Clubs, government bodies and other stakeholders as needed. Show less

Team Lead

• Apr 2014 - Nov 2019

★ Provided residential treatment; customized delivery of services for various clientele, enabling them to transition.★ Led a team of staff; trained new staff in policies and procedures; oriented staff in timekeeping methods and payroll set-up in electronic system.★ Developed, recommended, and implemented measures to improve productivity, performance, quality, and career path for staff members.

Outreach Specialist

• Jul 2018 - Jul 2019

★ Developed and conducted training for all sites, ensuring all staff were trained from an HR perspective. ★ Took on this community-facing role and worked with collect students, enabling them to graduate. ★ Coordinated initiatives designed to promote the organization and its services to community stakeholders. ★ Organized and facilitated bi-weekly meetings with internal program departments to maintain relationship. ★ Facilitated campus events with internal site supervisors to recruit students to meet program metrics. Show less

Detention Officer

• 2017 - 2018

★ Conducted routine patrol of detention facilities and grounds to ensure the safety and security of inmates; enforced laws and ordinances pertaining to detention. ★ Supervised inmates during meetings, recreational and visiting periods, mealtimes, work assignments. ★ Assisted with admission/discharge processing (similar to HR aspects); processed transfers, and .conducted orientation. ★ Conducted routine patrol of detention facilities and grounds to ensure the safety and security of inmates; enforced laws and ordinances pertaining to detention. ★ Supervised inmates during meetings, recreational and visiting periods, mealtimes, work assignments. ★ Assisted with admission/discharge processing (similar to HR aspects); processed transfers, and .conducted orientation.

House Manager

• 2012 - 2014

Responsible for making sure that all homes are up to state code/regulations. Responsible for coordinating and attending all scheduled doctor appointments, service plan meetings, psychological evaluations as routine checkups. Tasked with ensuring that the homes are stocked with all necessities for both staff and client(s) medications. Duties include grocery shopping for all homes, supervising staff in job duties, responsible for weekly, monthly and annual administrative documentation. Responsible for making sure that all homes are up to state code/regulations. Responsible for coordinating and attending all scheduled doctor appointments, service plan meetings, psychological evaluations as routine checkups. Tasked with ensuring that the homes are stocked with all necessities for both staff and client(s) medications. Duties include grocery shopping for all homes, supervising staff in job duties, responsible for weekly, monthly and annual administrative documentation.