Salesforce Administrator/ Customer Support Engineer

• Jun 2022 - Present

Salesforce Solutions Consultant

• Jul 2021 - Jun 2022

Establish, Maintain & enhance security, using profiles and role hierarchy. ● Design, document, build, test and deploy enhancements to Salesforce instance ● Project management: Planned and outlined project requirements, and resources. Maintained budget and deadlines. ● Managed project deployments and rollouts using agile and waterfall methodologies. ● Create and manage workflows, complex formulas, basic triggers and flows. ● Gathered requirements and prepared requirement documents and technical design documents to meet the business rules. ● Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract and load data from comma separated values (CSV) files. ● Created Validation Rules, workflow rules, time triggered tasks, email alerts, filed updates to implement business logic. Show less

Software Support Specialist

• Mar 2018 - Jul 2021

Provided technical support for multiple number of clients nationally ● Diagnose, troubleshoot, and resolve a wide range of software, hardware, and network issues ● Monitor, log and track all phases of help desk support tickets. ● Tier 2 Hardware Specialist ● Develop, analyze, and augment reports for clients within the database. ● Escalated issues where more attention and resource on a issue is needed ● Coordinated with the Development team to manage the timing, customer communication and delivery of software fixes or enhancements to meet customer needs ● Designed, augmented and troubleshoot on different custom dashboards for various user groups based on their business functionalities and needs in Insights. ● Documented issues and questions encountered during customer software testing in Microsoft CRM Dynamics, including the desired changes to the software to meet the business need Show less

Picking

• Sep 2015 - Mar 2018

Package and distribute products Package and distribute products

Financial Aid Assistant

• Jan 2014 - May 2014

Helps students understand there financial and assist the advisors. Helps students understand there financial and assist the advisors.