Experience

Maryland State Retirement and Pension System

• Government Administration
• 100 - 200 Employee

• Computer Network Specialist II

  • Dec 2021 - Present



University of Maryland Faculty Physicians Incorporated

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Infomation Systems Analyst

  • Apr 2016 - Feb 2021

  ● Managed all department servers including Active Directory, Exchange, Web, Application and Database servers ● In charge of virtual & physical servers collocated between two data centers; diagnosed issues/coordinated solutions ● Responsible for security for all department computers and users utilizing tools such as Nessus/Rapid7 and direct security audits ● Coordinate with other departments/IT groups to insure seamless interoperability ● Responsible for all accounts for the Department of Anesthesiology ● Employed SCCM to enable completely automated imaging for computers department-wide ● Implemented software control in SCCM: user installed software packages, version control and MS Windows updates ● Strategized with application developers to design and implement new processes to support department applications Show less



Geek Squad

• IT Services and IT Consulting
• 700 & Above Employee

• Computer Desktop Support/Customer Service Specialist

  • May 2014 - Aug 2020

  ● Facilitated and trained employees on proprietary software and procedures ● Provided troubleshooting and repair of computer hardware and software ● Worked with ticketing system to ensure client was informed of work from check-in to pickup ● Facilitated and trained employees on proprietary software and procedures ● Provided troubleshooting and repair of computer hardware and software ● Worked with ticketing system to ensure client was informed of work from check-in to pickup



Maryland State Police

• United States
• Law Enforcement
• 700 & Above Employee

• Network Administrator/Computer Network Specialist II

  • Aug 2013 - Apr 2016

  ● Responsible for statewide network security including firewall configuration and maintaining encrypted tunnels between the data center and 54 external sites● Provided support and troubleshooting for all switches and routers, maintaining network connectivity to all mission critical sites across the state● Designed the structure of local or wide area computer networks and prepared plans, reports, and diagrams documenting the type and location of software and hardware across the state● Responsible for providing logistical support for the operation and maintenance of the access security of all wide area network devices● Provided analysis and problem resolution of the agency’s wide area network, network core and DMZ● Consulted with users to discuss computer network software and hardware needs to assess existing software and hardware and to survey the sites where networks will be located● Installed and maintained wide area network statewide across a variety of technologies including frame relay, virtual private networks, and wireless bridging as well as optical, copper, and wireless transport media● Infrastructure Upgrades including: Microsoft Server, Microsoft Active Directory, Clustered Microsoft DHCP servers and a variety of Cisco hardware● Built and supported servers for production and test environments, both physical and virtual● Supported and maintained a mission critical data center, including servers, cabling, and networking● Installed operating system, network communications, and application software for computer networks; customized as required● Configured network software and hardware to provide for efficient effective network performance and data security● Ran backups of network data, archived data as required; developed and maintained disaster recovery plan● Technical documentation and user documentation for all aspects of work Show less

• Inventory Specialist/Computer Network Specialist II

  • Sep 2012 - Aug 2013

  • Maintained database of all computer and IT related equipment belonging to the agency statewide• Designed and implemented new procedures to streamline and secure agency computer/IT related inventory ● Setup new inventory location and integrated new rules and procedures with existing warehouse staff● Worked as a liaison between the multiple divisions and existing warehouse staff● Consulted with vendors and buyers to ensure a smooth and timely flow of computer and IT related equipment to departments and barracks across the state● Developed procedures to ensure all computer and IT related equipment were disposed of with the securest data protection available in accordance with state regulations ● Worked with multiple departments to insure payment and processing of all computer and IT related equipment Show less



Geek Squad

• IT Services and IT Consulting
• 700 & Above Employee

• Computer Desktop Support/Customer Service Specialist

  • May 2006 - Nov 2012

  ● Facilitated and trained employees on proprietary software and procedures ● Provided troubleshooting and repair of computer hardware and software ● Worked with ticketing system to ensure client was informed of work from check-in to pickup ● Facilitated and trained employees on proprietary software and procedures ● Provided troubleshooting and repair of computer hardware and software ● Worked with ticketing system to ensure client was informed of work from check-in to pickup