Buisness Operations Manager

• Oct 2021 - Present

Manage, order, and track all purchasing of materials for the Door Department, acting as the liaison between the company, vendors, and customers. Responsibilities include: Coordinating all transportation efforts among the company, vendors, and customers, to facilitate timely and accurate delivery of materials. Reviewing purchase orders and shipping documents to ensure the accuracy of all deliveries. Responding to customer inquiries and sharing status of purchased materials. Preparing, and organizing Customer Sales Orders to collect payment and set delivery schedules. Generating daily tracking reports of products purchased to improve the flow of communication between the warehouse and door department. Provide customer service support for the company responsibilities include: Answering client requests or complaints about company products and services. Fielding client phone calls or responding to emails in order to assist client needs. Maintaining compliance with policies and procedures between the company, and clients. Obtaining orders establishing new accounts for the company by responding to sales calls Manage and Oversee Account receivables for the Door Department responsibilities include: Maintain bookkeeping databases and spreadsheets, updating information as needed. Communicating with previous clients and customers to request payment and arrange payment plans. Collecting payment from customers and accurately recording them into the system. Updating client accounts based on payment or contact information Manage and Produce all Digital Marketing Efforts for the company Responsibilities include Writing, editing, and generating original content. Planning and scheduling Social Media Posts. Creating graphics to support produced content. Analyzing Google Analytics to implement SEO strategies in order to boost engagement of the company’s online presence. Overseeing the company’s website by monitoring web traffic and developing marketing goals to expand the business. Show less

Warehouse Associate

• Jul 2020 - Oct 2021

Responsible for overseeing warehouse operations this includes: communicating effectively between different departments to ensure freight is delivered in a timely manner; personally ensuring all products within the warehouse are accounted for and are properly taken care of; training and managing new employees in safety protocols, and optimization tactics for work performance. Tracking and recording all outgoing and incoming shipments for inventory management; proactively addressing or foreseeing any issues that could affect customer relations. Show less

Technical Recruiter

• Oct 2019 - Apr 2020

Responsible for conducting an end-to-end recruitment process from sourcing to applicant closure. Used Boolean searches to identify elite engineering talent by top 50 CS schools; to target companies, groups, and tech stacks in an effort to capitalize on the IT market. Approached, intrigued, engaged, and closed passive talent using compelling narratives, uncovering their unmet needs, goals, or aspirations, using rapport building, and excellent salesmanship. Generated new clients by proactively marketing top candidates to Engineering Directors and Managers to uncover existing needs and opportunity costs as related to engineering headcount and production schedule goals. Performed intake calls to understand client needs for open roles. Conducted searches on behalf of clients using VMS databases, LinkedIn, and Open Web job postings. Worked with existing and past candidates to generate referrals for future business. Show less

Account Manager

• Jun 2019 - Oct 2019

Maintained a leadership position where I was responsible for teaching and training account executives in all sales strategies, this includes: rapport building, product knowledge, maintaining and properly using positive body language, and prospective mirroring for potential customers. Hired, interviewed, and recruited a team of three employees where I was personally responsible for their training and was directly involved in managing their day to day operations at retail sales events. In charge of weekly office responsibilities to ensure efficient and productive sales meetings for all employees. Lead events at our retail store locations by exemplifying professionalism and serving as a benchmark for account executives to followwas involved in direct customer relations serving as the customer liaison to our client conducting direct marketing and sales forXfinitypersonally generated $21,288 for the client projecting a total lifetime revenue of $242,845. Show less

Account Executive

• May 2019 - Jun 2019

Marketing Intern

• Jun 2018 - Dec 2018

Created innovative content to establish a social media presence and build brand awareness for the local clientele using video and photo editing software to produce and edit dynamic visuals Conducted, filmed, and edited Interviews for both athletes and trainers in an effort boost social media engagement Personally monitored web traffic to and from website to correlate any online trends for prospective business using Google Analytics Created promotional materials such as Brochures, flyers, and highlight videos to promote the company to local athletes. Show less

Sports Announcer

• Sep 2016 - May 2018

Announced games live for the Ursinus College Men’s Baseball TeamIn charge of all in game announcements including substitutions,introductions, and live game at bats.Controlled all in game music – this includes walk up and warm up songs.Was responsible for any and all PA announcements throughout the duration of the game

Sports Videographer

• Sep 2016 - May 2018

Used cloud application software to Record, Edit, and Upload all Match and Practice Film for the Ursinus College Wrestling Team directly contributing to the teams overall growth and success. Tracked match results live during sanctioned tournaments and meets throughout the duration of the season for team record.

Social Media Manager

• Sep 2016 - May 2018

Oversaw all Social Media platforms for the Ursinus College Men’s Baseball team focusing on Facebook, and Twitter prioritizing team outreach within the community.In charge of interacting with users and uploading content for the team – this includes live game updates, promoting team events and upcoming match-ups.