Experience

Oxford and Cambridge Club

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Senior Membership Administrator

  • Oct 2022 - Present

• Membership Administrator

  • Feb 2020 - Oct 2022



Royal College of General Practitioners

• United Kingdom
• Hospitals and Health Care
• 200 - 300 Employee

• Senior Member Services Administrator

  • Jan 2010 - Nov 2019

  - Answering Membership queries of a general and specific nature by phone and email - Use of Integra and Salesforce to process and reconcile membership fee payments by cheque and credit/debit card - Set up of Annual and Instalment Direct Debits received by post and over the telephone - Assist with the online registration of 3500 Trainee Doctors per year - Co-ordinating correspondence relating to the registration, payments and packages available for both Members and Trainees - Providing individual package support to Trainee Doctors taking breaks in training due to maternity leave or "out of program experiences" - Timely provision of verification of RCGP Membership for employment and relocation purposes - Handling membership fee refunds and other payment returns in line with department procedures - Processing membership resignations and closure of deceased member files - Monitoring and updating the membership pages of the RCGP website - Participation in recruitment and retention campaigns in order to maintain KPI of 95% - Provide general promotion of RCGP membership - Full administration of the GP Foundation membership tier (including registration, renewal and closure of membership) - Show less



FANCOIL by FSG | Providing Clean Air in Your Space | HVAC Service, Repair & Modification

• United Kingdom
• Facilities Services
• 1 - 100 Employee

• Costing Administrator

  • Jul 2007 - Aug 2009

  Payment administration and subcontractors invoice data entry Payment administration and subcontractors invoice data entry



ICTS UK & IRELAND

• United Kingdom
• Security and Investigations
• 200 - 300 Employee

• Heathrow Connect On Board Attendent

  • Nov 2005 - Jan 2007

  Security provision and on board selling of train tickets Security provision and on board selling of train tickets