Experience

Vision Dynamics LLC

• United States
• Nanotechnology Research
• 1 - 100 Employee

• Assistant Director Of Information Technology

  • Feb 2022 - Present



American Medical Response

• United States
• Hospitals and Health Care
• 700 & Above Employee

• EMT

  • Dec 2019 - Apr 2022



Compucom

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Business System Analyst 3

  • Nov 2007 - Dec 2019

  Tools and Provisioning for Compucom Corporate Configure and maintain monitoring for 231 managed service customers Support and troubleshoot device monitoring in EMC SMARTS IONIX, NCM, Netvoyance, Vitalsuite, eIQ, Cisco ACS, HP Openview Create and Document new processes for support Support Redhat and Windows servers Team Lead for 24/7 network monitoring and response team for GE NBC Lead 4 team members with troubleshooting network impacting issues. 24/7 on call support for entire team. Remotely manage network outages including all vendor contacts. Manage device monitoring in HP Openview and HP Network Node Manager Manage Vendor change controls and long term problem escalations Maintain device documentation. Created Initial procedures for team and maintain updated workflows Maintain training for all members of the 24-hour team in troubleshooting and outage response. NetQos implementation and use training Supported more than 3,000 Switches, Routers, and Access points in warehouses, call centers, datacenters, retail stores, and live television broadcast systems Supported OSX active directory permissions issues with NFS and webDAV Supported SAN and NAS networks Successfully completed other projects outside of Regular customer support Datacenter upgrade for Switzer Mauduit Provide Local IT support for office Developed a system for Status displays. Member of global network infrastructure team for GE Consumer and Industrial Implementation and design of Data center Cisco network upgrade. Creation of new remote offices and upgrading remote offices and warehouses. Implemented Netscout Network Monitoring system. Created and maintained site documentation Troubleshoot network issues on global scale Worked with team members in other states and countries Completed Netscout Performance monitoring and implementation training. Supported more than 4,000 Switches, Routers, and Access points in warehouses, call centers, distribution centers, and datacenters. Show less



Charter Communications

• United States
• Telecommunications
• 700 & Above Employee

• Business Class Internet Data Specialist

  • Jul 2004 - Oct 2007

  Provided technical support for Charter's High Speed Business Customer troubleshooting internet connectivity, email, and websites Supported various brands of routers and cable modems on a Cisco based cable internet infrastructure using various network monitoring tools Support several different VPN solutions IP Telephone support Ran a Training simulation for newly hired technicians Provided support for all modern Operating system platforms Provided technical support for Charter's High Speed Business Customer troubleshooting internet connectivity, email, and websites Supported various brands of routers and cable modems on a Cisco based cable internet infrastructure using various network monitoring tools Support several different VPN solutions IP Telephone support Ran a Training simulation for newly hired technicians Provided support for all modern Operating system platforms