Experience

Quartz Health Solutions

• United States
• Hospitals and Health Care
• 400 - 500 Employee

• Operational Systems Documentation Specialist

  • May 2015 - Present



CUNA Mutual Group

• United States
• Financial Services
• 700 & Above Employee

• Learning Consultant

  • Sep 2014 - Dec 2014

  • Designed and developed eLearning courses under aggressive deadlines for corporate training. • Drafted content including on-screen and audio scripts, whiteboard-style animations, storyboards, and other materials to produce interactive courses. • Managed and coordinated project associates including SMEs, technical writers, legal support, documentation support, product managers, and satellite project managers. • Advised on strategic framework of overall project structure, including… Show more • Designed and developed eLearning courses under aggressive deadlines for corporate training. • Drafted content including on-screen and audio scripts, whiteboard-style animations, storyboards, and other materials to produce interactive courses. • Managed and coordinated project associates including SMEs, technical writers, legal support, documentation support, product managers, and satellite project managers. • Advised on strategic framework of overall project structure, including theme, look-and-feel, and universal course elements. Show less • Designed and developed eLearning courses under aggressive deadlines for corporate training. • Drafted content including on-screen and audio scripts, whiteboard-style animations, storyboards, and other materials to produce interactive courses. • Managed and coordinated project associates including SMEs, technical writers, legal support, documentation support, product managers, and satellite project managers. • Advised on strategic framework of overall project structure, including… Show more • Designed and developed eLearning courses under aggressive deadlines for corporate training. • Drafted content including on-screen and audio scripts, whiteboard-style animations, storyboards, and other materials to produce interactive courses. • Managed and coordinated project associates including SMEs, technical writers, legal support, documentation support, product managers, and satellite project managers. • Advised on strategic framework of overall project structure, including theme, look-and-feel, and universal course elements. Show less



Web Courseworks

• United States
• E-Learning Providers
• 1 - 100 Employee

• Instructional Designer

  • Jul 2011 - Apr 2014

  • Designed and developed online and mobile-accessible technical instruction courses for three Fortune 100 corporations and numerous national trade associations under aggressive, simultaneous deadlines. • Performed as team lead on multiple projects, conducting interviews with subject matter experts, coordinating other instructional designers, and acting as go-to contact for project managers. • Drafted learning objectives, Adobe Captivate scripts and videos, process maps, learning checks… Show more • Designed and developed online and mobile-accessible technical instruction courses for three Fortune 100 corporations and numerous national trade associations under aggressive, simultaneous deadlines. • Performed as team lead on multiple projects, conducting interviews with subject matter experts, coordinating other instructional designers, and acting as go-to contact for project managers. • Drafted learning objectives, Adobe Captivate scripts and videos, process maps, learning checks, voiceover scripts, storyboards, and other materials to produce content-rich, interactive courses. • Led demonstrations and trainings for clients on course development products and functionality. • Integrated content within both internal and client-owned learning management systems. • Conducted extensive quality control throughout the different phases of course development for both courses I developed as well as courses created by other instructional designers; edited content, including HTML/XML, as necessary to ensure material was accurate and rendered correctly. • Developed instructional documentation for users of Moodle-based learning management system. • Designed and wireframed user experience blueprints for programming new functions into internal LMS. • Wrote and assembled promotional company materials in response to requests for proposals. Show less • Designed and developed online and mobile-accessible technical instruction courses for three Fortune 100 corporations and numerous national trade associations under aggressive, simultaneous deadlines. • Performed as team lead on multiple projects, conducting interviews with subject matter experts, coordinating other instructional designers, and acting as go-to contact for project managers. • Drafted learning objectives, Adobe Captivate scripts and videos, process maps, learning checks… Show more • Designed and developed online and mobile-accessible technical instruction courses for three Fortune 100 corporations and numerous national trade associations under aggressive, simultaneous deadlines. • Performed as team lead on multiple projects, conducting interviews with subject matter experts, coordinating other instructional designers, and acting as go-to contact for project managers. • Drafted learning objectives, Adobe Captivate scripts and videos, process maps, learning checks, voiceover scripts, storyboards, and other materials to produce content-rich, interactive courses. • Led demonstrations and trainings for clients on course development products and functionality. • Integrated content within both internal and client-owned learning management systems. • Conducted extensive quality control throughout the different phases of course development for both courses I developed as well as courses created by other instructional designers; edited content, including HTML/XML, as necessary to ensure material was accurate and rendered correctly. • Developed instructional documentation for users of Moodle-based learning management system. • Designed and wireframed user experience blueprints for programming new functions into internal LMS. • Wrote and assembled promotional company materials in response to requests for proposals. Show less



Center on Education and Work at the University of Wisconsin-Madison

• Software Testing and Quality Assurance

  • Mar 2008 - May 2011

  • Tested software and related tools via gray- and black-box approaches to ensure usability, readability, compatibility, and localization for national and international clients. • Negotiated compromises under high-pressure conditions with international clients. • Reverse engineered software issues to find root-cause, directed programmers to solutions and enhancements, and verified that modifications had been properly implemented. • Outlined, wrote, and continuously edited instruction… Show more • Tested software and related tools via gray- and black-box approaches to ensure usability, readability, compatibility, and localization for national and international clients. • Negotiated compromises under high-pressure conditions with international clients. • Reverse engineered software issues to find root-cause, directed programmers to solutions and enhancements, and verified that modifications had been properly implemented. • Outlined, wrote, and continuously edited instruction manuals for user acceptance testing as software evolved on a daily basis. • Performed technical support to address customer questions and feedback. Show less • Tested software and related tools via gray- and black-box approaches to ensure usability, readability, compatibility, and localization for national and international clients. • Negotiated compromises under high-pressure conditions with international clients. • Reverse engineered software issues to find root-cause, directed programmers to solutions and enhancements, and verified that modifications had been properly implemented. • Outlined, wrote, and continuously edited instruction… Show more • Tested software and related tools via gray- and black-box approaches to ensure usability, readability, compatibility, and localization for national and international clients. • Negotiated compromises under high-pressure conditions with international clients. • Reverse engineered software issues to find root-cause, directed programmers to solutions and enhancements, and verified that modifications had been properly implemented. • Outlined, wrote, and continuously edited instruction manuals for user acceptance testing as software evolved on a daily basis. • Performed technical support to address customer questions and feedback. Show less



Wisconsin Foundation and Alumni Association

• United States
• Higher Education
• 200 - 300 Employee

• Marketing Intern

  • Jul 2007 - Dec 2007

  • Designed events to enhance awareness of WAA brand and services among students. • Coordinated, marketed, and evaluated campaign events successfully within budget of $2500. • Enacted new social media channels through which WAA can reach students. • Generated media content for marketing purposes including pictures, videos, and flyers. • Designed events to enhance awareness of WAA brand and services among students. • Coordinated, marketed, and evaluated campaign events successfully within budget of $2500. • Enacted new social media channels through which WAA can reach students. • Generated media content for marketing purposes including pictures, videos, and flyers.