Experience

Segra

• United States
• Telecommunications
• 500 - 600 Employee

• Manager of Carrier and Government Sales Engineering

  • Apr 2022 - Present

• Carrier Sales Engineer

  • Sep 2017 - Apr 2022



Spirit Communications

• United States
• Telecommunications
• 1 - 100 Employee

• Sales Engineer

  • Sep 2017 - Jan 2019



Windstream

• United States
• Telecommunications
• 700 & Above Employee

• Senior Consultant - Carrier/Wholesale

  • Mar 2016 - Sep 2017

  -As a Senior Consultant, it is my responsibility to create technical training documents and processes for our Network Delivery Team to include Data Translations, Circuit Design and Test and Turn up.-Review all current processes and procedures and develop tools to streamline to make more efficient..More to come..........

• Applications Engineer II / Interim Manager

  • Jan 2013 - Mar 2016

  The Applications Engineering team was developed to support the Project Coordinator, Project Management and SAT (Service Activation) teams. This team is the technical resource that these departments will engage during the life cycle of a project while in Service Delivery. By having this resource, the goal of our team is to assist with any technical issues once the project is underway, thus reducing Intervals, Push- Cuts and increasing revenue realization for our company.-Responsible for the day to day workload or the Application Engineers as well as dealt with any escalations.-Worked directly with Service Delivery teams to: Review the Scope of Work on the order. Review the tasks within the provisioning system. Review the Visio drawing of the network designed by the Sales Engineer Review the equipment being implemented for accuracy Explain the services being sold-Technically validate advanced worklane orders to include MPLS VPN and Dynamic IP to limit the amount of road blocks during the order process.-Performed NDS (Network Design Specialist) functions on all Internal Telephony Orders. Show less

• Technical Support Specialist

  • Dec 2011 - Jan 2013

  -Perform advanced technical order review of all Virtual PBX orders.-Establish relationships with direct customer contacts and set expectations on services.-Build advanced Virtual PBX configurations of customer phone sets, call routing, auto attendants, ACD Ques, Hunt Groups and other VPBX features.-Perform troubleshooting steps and make changes to customer’s configuration of their VOIP PBX System within the Customer Web Portal and Broadsoft Feature Server.-Manage, Configure, Schedule and Verify Icare VPBX LINEMAC orders from start to finish.-Train customers on the use of their VPBX system and Customer Web Portal. Show less



Technisource/Wells Fargo Contractor

• Charlotte, NC

• Circuit Management Specialist

  • Jan 2011 - Dec 2011

  •Project Scope: Migrate existing Wachovia/Wells Fargo frame network onto one MPLS platform. •Managing the Order/Disconnect of voice/data telecom services through various Telco’s. •Responsible for ensuring new circuits ordered have been tested and accepted with Telco’s to include ATT, Legacy BellSouth, Verizon LEC/Local, Qwest and CenturyLink. •Ensure on-time and accurate delivery of those products/services. •Update multiple SharePoint web pages with accurate and precise information. •Supervise the order through full lifecycles, including changes to the services and products, while ensuring critical order milestones are met. Show less



CenturyLink

• Wake Forrest, NC

• Circuit Design Engineer II

  • Aug 2010 - Jan 2011

  •Responsible for designing/engineering facility, trunking and backbone circuits to include DS0, DS1, DS3, and Sonet circuits utilizing Metasolv through transmission network management systems and provide IXC with ASR and DLR. (Design Layout Report) in a timely manner. •Responsible for engineering Cell Site back-haul DS1’s and Ethernet circuits for additional capacity for Mobile Phone Company providers. •Capacity Management skills: Migrated, added, upgraded equipment/circuits between company’s Network and Central Offices/ remotes. •Provided Tier II support for Field and Central Office Technicians as well as other Telecom Companies in troubleshooting circuit issues and ensure accurate/ timely delivery. •Maintain circuit, network, and relay rack/DSX records to ensure integrity of system. •Work directly with IXC’s (AT&T, Quest, Sprint, etc) on issues with facilities between Central Offices and remotes. Show less



Duke Energy Corporation

• United States
• Utilities
• 700 & Above Employee

• Senior Network Operations Analyst

  • Jul 2007 - Jul 2010

  •Supported telephony and data (LAN/WAN) related services to include analyzing, troubleshooting, isolating and provisioning 56k, DS1, DS3, Sonet, Ethernet, and Point to Point trunks in the following equipment: CISCO 15454, Nortel, Tellabs DACS, Lucent DACS, Fujitsu 4100/4500, JDSU, Ciena and other Duke Energy/Dukenet Communication transport equipment. Reacted to real time alarms using HP Openview. •Test and Accept circuits to include DS1, DS3, optical circuit and Ethernet remotely utilizing NetAnalyst. •Day to Day monitoring of the health of the network to include fiber backbone, transport circuits and internal LAN/WAN infrastructure via Megasys and BMC/Openview. •Test, turn up and troubleshoot Metro-Ethernet circuits for Cell Site back haul to Overture NIDS using Qt600 test head. •Worked consistently and closely with telecom maintenance/installation technicians to provision, install equipment/circuits and isolate/resolve network troubles. Upgraded facilities for proper growth. •Maintained Network Operations Center Sharepoint page to ensure all process and procedures were up to date and accurate. Created and uploaded over 100 training documents for Junior NOC technicians. •Worked consistently and closely with telecom maintenance/installation technicians to provision, install equipment/circuits and isolate/resolve network troubles. Upgraded facilities for proper growth. •Opened, updated, transferred, and closed approx 40-50 trouble tickets a day using Remedy Show less



Concord Telephone Company (CTC)

• Concord, NC

• Senior Network Operations Analyst/Central Office Technician

  • May 2000 - Jul 2007

  •In a 24X7 NOC, responsible for alarm surveillance of Corporate building support systems, switching systems, video head end, GSM, CCS/SS7, transport, and IP core network/LAN/WAN. •Monitored trouble ticket que of approximately 30-40 tickets per day in Metasolv to include: opening, updating, assigning and closing within a certain time period. •Analyze, troubleshoot and provision B1’s, 56k, 64k, DS1’s, DS3’s, and optical circuits as well as telephony phone features and call routing/translations. •Perform preventive maintenance, network analysis, and testing of DMS-100, DMS-500, GTD5, MetaSwitch (SoftSwitch, IP Telephone), Eagle STP, Nortel OC-48, Alcatel 1630/1631/1671/1677, AFC AccessMax, DISC*S, Cisco 15454, Lucent Octel VM, Lucent DDM2000, CAC WideBank, and Nortel Accessnode. •Provide second level support for CTC Business Units, resolving Customer reports to include: call routing, features, E911, E8XX, PRI, BRI, DS1/3, and VM. •Utilize T-BERD 310/224/209/2209 and TTC TPI 560/570 test sets Central Office Technician: •Responsible for the day to day operations of CLEC Central Office. •Performed preventive maintenance on Nortel DMS500, Alcatel 1630/1631/1671/1677, AFC AccessMax, Marconi DISC*S, Cisco 15454, DDM2000, CAC WideBank, Nortel Accessnode, and Classic Nortel OC48. •Tested and accepted customer T1/DS3/OCn circuits and local service provider trunks using T-Berd 310/2209 test equipment. •Monitored capacity in field remotes. Provisioned additional GR-303 trunks to Marconi DISC*S and AFC Accessmax remotes from DMS500/GTD-5 switch. •Ran cross connects and maintained DS1/DS3 DSX panels and Fiber Distribution Panels. •Test and turn up DS1/DS3 circuits using T-Berd 310/2209 test equipment. Show less



United States Air Force

• Germany/Washington D.C.

• Telephone Maintenance

  • May 1994 - May 2000