Timothy Fehr
Senior Vice President Operations at Happy Returns, a UPS Company- Claim this Profile
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Bio
Alexandra Raphael
Never was I on a team that made as much progress as when I worked for Tim. I worked for Tim for over 3 years in 2 different areas of the organization. With Tim’s leadership, we were able to make significant improvements to the operation. Not only is Tim an idea generator, he also has the logistical acumen to develop a plan and make the ideas come to fruition. Tim has high standards for himself and his teams. I was always impressed with how he never stopped challenging the status quo and found new ways to push the company forward. His experience as a teacher also shines through in his management style. Despite constantly pushing forward, Tim recognized the importance of pausing and taking a step back to make sure those around him are brought along. His practice of tying what we’re doing to the principles of why we’re doing it is one I use when I manage teams. I’ve learned from Tim to never stop striving for excellence. He would be an asset to any organization.
Jared Brett
I reported directly to Tim while working as the Transportation Manager at McMaster-Carr. Intellectually, I would be hard-pressed to name an equal. Tim processes information remarkably quickly, connects ideas, and comes to conclusions with ease. On multiple occasions I approached him with complex problems the team was facing, and within minutes he grasped the complexity and was working through solutions. As a result, our projects moved along quickly. I continue to model leadership behaviors I learned from Tim. He set clear expectations, explained why they were set, and then gave us space to meet them. I felt empowered to make decisions, and also comfortable bringing problems to him when escalation was necessary. His responses were calm, insightful, and intentional. He is thoughtful about people who report to him and their development. Often he shared notes on meetings I held with suggestions for how to be more effective. He encouraged me to find ways to help develop and create opportunities for others. Should the opportunity arise, I would be delighted to work with Tim again in the future. His teams are efficient and effective, which is a joy for high-performing professionals.
Alexandra Raphael
Never was I on a team that made as much progress as when I worked for Tim. I worked for Tim for over 3 years in 2 different areas of the organization. With Tim’s leadership, we were able to make significant improvements to the operation. Not only is Tim an idea generator, he also has the logistical acumen to develop a plan and make the ideas come to fruition. Tim has high standards for himself and his teams. I was always impressed with how he never stopped challenging the status quo and found new ways to push the company forward. His experience as a teacher also shines through in his management style. Despite constantly pushing forward, Tim recognized the importance of pausing and taking a step back to make sure those around him are brought along. His practice of tying what we’re doing to the principles of why we’re doing it is one I use when I manage teams. I’ve learned from Tim to never stop striving for excellence. He would be an asset to any organization.
Jared Brett
I reported directly to Tim while working as the Transportation Manager at McMaster-Carr. Intellectually, I would be hard-pressed to name an equal. Tim processes information remarkably quickly, connects ideas, and comes to conclusions with ease. On multiple occasions I approached him with complex problems the team was facing, and within minutes he grasped the complexity and was working through solutions. As a result, our projects moved along quickly. I continue to model leadership behaviors I learned from Tim. He set clear expectations, explained why they were set, and then gave us space to meet them. I felt empowered to make decisions, and also comfortable bringing problems to him when escalation was necessary. His responses were calm, insightful, and intentional. He is thoughtful about people who report to him and their development. Often he shared notes on meetings I held with suggestions for how to be more effective. He encouraged me to find ways to help develop and create opportunities for others. Should the opportunity arise, I would be delighted to work with Tim again in the future. His teams are efficient and effective, which is a joy for high-performing professionals.
Alexandra Raphael
Never was I on a team that made as much progress as when I worked for Tim. I worked for Tim for over 3 years in 2 different areas of the organization. With Tim’s leadership, we were able to make significant improvements to the operation. Not only is Tim an idea generator, he also has the logistical acumen to develop a plan and make the ideas come to fruition. Tim has high standards for himself and his teams. I was always impressed with how he never stopped challenging the status quo and found new ways to push the company forward. His experience as a teacher also shines through in his management style. Despite constantly pushing forward, Tim recognized the importance of pausing and taking a step back to make sure those around him are brought along. His practice of tying what we’re doing to the principles of why we’re doing it is one I use when I manage teams. I’ve learned from Tim to never stop striving for excellence. He would be an asset to any organization.
Jared Brett
I reported directly to Tim while working as the Transportation Manager at McMaster-Carr. Intellectually, I would be hard-pressed to name an equal. Tim processes information remarkably quickly, connects ideas, and comes to conclusions with ease. On multiple occasions I approached him with complex problems the team was facing, and within minutes he grasped the complexity and was working through solutions. As a result, our projects moved along quickly. I continue to model leadership behaviors I learned from Tim. He set clear expectations, explained why they were set, and then gave us space to meet them. I felt empowered to make decisions, and also comfortable bringing problems to him when escalation was necessary. His responses were calm, insightful, and intentional. He is thoughtful about people who report to him and their development. Often he shared notes on meetings I held with suggestions for how to be more effective. He encouraged me to find ways to help develop and create opportunities for others. Should the opportunity arise, I would be delighted to work with Tim again in the future. His teams are efficient and effective, which is a joy for high-performing professionals.
Alexandra Raphael
Never was I on a team that made as much progress as when I worked for Tim. I worked for Tim for over 3 years in 2 different areas of the organization. With Tim’s leadership, we were able to make significant improvements to the operation. Not only is Tim an idea generator, he also has the logistical acumen to develop a plan and make the ideas come to fruition. Tim has high standards for himself and his teams. I was always impressed with how he never stopped challenging the status quo and found new ways to push the company forward. His experience as a teacher also shines through in his management style. Despite constantly pushing forward, Tim recognized the importance of pausing and taking a step back to make sure those around him are brought along. His practice of tying what we’re doing to the principles of why we’re doing it is one I use when I manage teams. I’ve learned from Tim to never stop striving for excellence. He would be an asset to any organization.
Jared Brett
I reported directly to Tim while working as the Transportation Manager at McMaster-Carr. Intellectually, I would be hard-pressed to name an equal. Tim processes information remarkably quickly, connects ideas, and comes to conclusions with ease. On multiple occasions I approached him with complex problems the team was facing, and within minutes he grasped the complexity and was working through solutions. As a result, our projects moved along quickly. I continue to model leadership behaviors I learned from Tim. He set clear expectations, explained why they were set, and then gave us space to meet them. I felt empowered to make decisions, and also comfortable bringing problems to him when escalation was necessary. His responses were calm, insightful, and intentional. He is thoughtful about people who report to him and their development. Often he shared notes on meetings I held with suggestions for how to be more effective. He encouraged me to find ways to help develop and create opportunities for others. Should the opportunity arise, I would be delighted to work with Tim again in the future. His teams are efficient and effective, which is a joy for high-performing professionals.
Experience
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Happy Returns, a UPS Company
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United States
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Consumer Services
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100 - 200 Employee
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Senior Vice President Operations
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Nov 2023 - Present
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PayPal
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United States
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Software Development
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700 & Above Employee
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Senior Director, Logistics
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Sep 2022 - Oct 2023
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Director, Logistics - Happy Returns
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Jun 2021 - Sep 2022
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Happy Returns, a UPS Company
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United States
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Consumer Services
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100 - 200 Employee
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Vice President Operations
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Jan 2021 - Jun 2021
I manage our return bar operations, hub operations, and logistics
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Director Of Operations
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Mar 2019 - Jan 2021
I was responsible for our hubs and logistics
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Senior Manager of Operations for Logistics
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Jun 2018 - Mar 2019
Happy Returns is transforming e-commerce by solving the #1 pain point of online shopping: returns. We do this by providing the method of returns that customers overwhelmingly prefer – in person returns – through a network of physical Return Bars staffed by friendly, highly-trained Returnistas located in premier shopping centers, corporate and college campuses and other convenient spots. With Happy Returns, shoppers get a return method that is easy, friendly, free, involves no packing… Show more Happy Returns is transforming e-commerce by solving the #1 pain point of online shopping: returns. We do this by providing the method of returns that customers overwhelmingly prefer – in person returns – through a network of physical Return Bars staffed by friendly, highly-trained Returnistas located in premier shopping centers, corporate and college campuses and other convenient spots. With Happy Returns, shoppers get a return method that is easy, friendly, free, involves no packing or shipping, and provides an immediate refund. Retailers using Happy Returns save money through aggregation and enjoy increased conversions and customer loyalty and satisfaction. Join the Happy Returns team as we make returns beautiful and usher in the next generation of happy shopping.
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McMaster-Carr
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United States
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Transportation, Logistics, Supply Chain and Storage
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700 & Above Employee
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Senior Manager, National Customer Service Strategy and Operations
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Jan 2017 - Jan 2018
• Consolidated 15 customer service groups in 5 branches into companywide departments, resulting in 15% reduction in staff and improving response times to customers by 20% • Led the company’s efforts to respond to thousands of daily contacts with an operation of hundreds of employees • Modernized daily forecasting, modeling, and operational planning, allowing capacity sharing across branches for the first time in company history
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Senior Manager, Customer Delivery Programs
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Mar 2016 - Dec 2016
• Oversaw the west coast delivery network, managing relationships with 5 local and national carriers and ensuring timely delivery of same and next day packages • Directed a team of 3 internal consultants to investigate unmet customer delivery needs through 50 customer visits, resulting in the company adopting new delivery standard for all next day shipments
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Senior Manager, Specialized Customer Support
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Aug 2014 - Mar 2016
• Restructured departments and implemented key process improvements, resulting in a 50% decrease in staff while increasing responsiveness to customer inquiries by 30 minutes; • Promoted from 25 peers to oversee 80 product and delivery experts, 5 supervisors, and 2 senior operations managers responsible for responding to our most complicated customer requests
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Inventory Accuracy and Stockkeeping Manager
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Dec 2011 - Aug 2014
• Managed 2 supervisors and 17 employees responsible for daily putaways and inventory accuracy • Created and implemented new company-wide approach to inventory counting, resulting in 5 FTE savings with no impact on financial accuracy of inventory • Promoted from supervisor in 4 months
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Teach For America
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United States
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Education Administration Programs
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700 & Above Employee
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Corps Member
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2009 - Jun 2011
Served as member of highly selective national service corps of recent college graduates of all academic majors who commit two years to teach in under-resourced public schools and become lifelong leaders in a wide range of careers Served as member of highly selective national service corps of recent college graduates of all academic majors who commit two years to teach in under-resourced public schools and become lifelong leaders in a wide range of careers
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Education
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2005 - 2009
University of Southern California
B.A., International Relations -
2009 - 2011
Loyola Marymount University
M.A., Urban Education
Community
