Experience

Bridgeport Islanders

• United States
• Spectator Sports
• 1 - 100 Employee

• CRM & Ticket Operations Coordinator

  • Sep 2021 - Present

  • Process day-to-day ticket requests from the full season and group sales teams • Build and maintain necessary infrastructure components for Ticketmaster Archtics database • Design and distribute detailed weekly sales reports for internal and external use • Provide excellent customer service during all phone and box office interactions • Process day-to-day ticket requests from the full season and group sales teams • Build and maintain necessary infrastructure components for Ticketmaster Archtics database • Design and distribute detailed weekly sales reports for internal and external use • Provide excellent customer service during all phone and box office interactions



Pittsburgh Riverhounds SC

• United States
• Spectator Sports
• 1 - 100 Employee

• Ticket Sales Intern

  • Sep 2020 - May 2021

  • Responsible for the importation, consolidation, and cleaning of special offer sales data • Perform analyses on customer location and longitudinal sales trends • Visually present analyses findings using Tableau Software • Collected and reported survey responses for season ticket holder covid safety satisfaction • Fulfill various game day requirements as needed • Responsible for the importation, consolidation, and cleaning of special offer sales data • Perform analyses on customer location and longitudinal sales trends • Visually present analyses findings using Tableau Software • Collected and reported survey responses for season ticket holder covid safety satisfaction • Fulfill various game day requirements as needed



Seton Hill University

• United States
• Higher Education
• 400 - 500 Employee

• Admissions Work Study

  • Sep 2016 - May 2019

  • Entered and manipulated data on incoming students using Jenzabar Recruitment Manager • Filed paperwork and important documents while organizing students’ application packages • Created mailing packets for accepted students and other promotional campaigns • Communicated recruitment messages on behalf of admissions counselors via phone, text, or email • Functioned as a campus tour guide • Entered and manipulated data on incoming students using Jenzabar Recruitment Manager • Filed paperwork and important documents while organizing students’ application packages • Created mailing packets for accepted students and other promotional campaigns • Communicated recruitment messages on behalf of admissions counselors via phone, text, or email • Functioned as a campus tour guide