Experience

Appian Corporation

• United States
• Software Development
• 700 & Above Employee

• Customer Success Manager, Federal

  • Mar 2023 - Present

  Tysons Corner, Virginia, United States Appian helps organizations build and automate apps and workflows rapidly, with a low-code automation platform. I advise and support strategic DOJ and DoD customers.

• Customer Success Manager

  • Jun 2021 - Mar 2023

  Tysons Corner, Virginia, United States



PenFed Credit Union

• United States
• Financial Services
• 700 & Above Employee

• Senior Manager, IT

  • Apr 2020 - May 2021

  Tysons Corner, Virginia, United States Applications Management: Lending Services Platforms. Senior manager responsible for Loan Originations, Credit Decisioning, and Collections platforms across multiple lines of business. Responsible for: - Leading the Lending Services team in implementing continuous, incremental improvements for our internal platforms to improve automation and reduce manual workloads. - Technical coordination with over 10 different 3rd party originations and marketplace platforms that connect to our credit… Show more Applications Management: Lending Services Platforms. Senior manager responsible for Loan Originations, Credit Decisioning, and Collections platforms across multiple lines of business. Responsible for: - Leading the Lending Services team in implementing continuous, incremental improvements for our internal platforms to improve automation and reduce manual workloads. - Technical coordination with over 10 different 3rd party originations and marketplace platforms that connect to our credit decisioning engine via API. - IT Ownership for supporting multiple originations lines of business and coordinating between three major technology platforms (Salesforce, Mulesoft, FICO OM-DM), plus integrations with legacy systems, and data retention. - Working with business owners for Personal Loans, Student Loans, Credit Cards, Auto Loans, and Deposits to prioritize product roadmap and delivery workstreams.

• Software Development Manager

  • Dec 2018 - Apr 2020

  Lead Developer and Manager across two development teams and multiple projects. Responsible for collaborating across the Credit Risk vertical with Policy, Data Analytics, Modeling, Collections, Fraud, BSA, CIP, and others to deliver powerful and secure platform integrations. Successfully delivered multiple software releases for: - Collections (FICO Debt Manager, FICO CCS) - Loan Originations (FICO OM-DM: Personal Loans, Credit Cards, Deposits) - Fraud Prevention and CIP/BSA (Experian… Show more Lead Developer and Manager across two development teams and multiple projects. Responsible for collaborating across the Credit Risk vertical with Policy, Data Analytics, Modeling, Collections, Fraud, BSA, CIP, and others to deliver powerful and secure platform integrations. Successfully delivered multiple software releases for: - Collections (FICO Debt Manager, FICO CCS) - Loan Originations (FICO OM-DM: Personal Loans, Credit Cards, Deposits) - Fraud Prevention and CIP/BSA (Experian CrossCore) - FinTech Integrations ---------------------------- ***Credit Systems earns Team Force Multiplier Award for May 2020*** Consumer Credit Systems deployed 3 major releases in 3 weeks: Cards, Personal Loans, and Collections. Concurrently, the team implemented a rapid response to the COVID-19 crisis by making loan policy de-risking changes in both legacy and our new Consumer Loan Origination Systems.

• Contractor

  • Aug 2018 - Dec 2018

  Contractor with CrossCountry Consulting working to implement FICO Debt Manager for Pentagon Federal Credit Union. - Senior Developer developing business rules in the FICO Blaze Business Rules Engine - Project Technical Lead for Cross Country Consulting



CrossCountry Consulting

• United States
• Business Consulting and Services
• 700 & Above Employee

• Independent Contractor

  • Aug 2018 - Dec 2018

  Fairfax, VA Contractor with CrossCountry Consulting working to implement FICO Debt Manager for Pentagon Federal Credit Union. - Senior Developer developing business rules in the FICO Blaze Business Rules Engine - Project Technical Lead for Cross Country Consulting



Itineris

• Belgium
• IT Services and IT Consulting
• 200 - 300 Employee

• Functional Consultant

  • May 2017 - Aug 2018

  Greater Minneapolis-St. Paul Area, Minnesota; Falls Church, Virginia Responsible for designing and testing configurations, producing clear technical and end-user documentation, training end-users, prioritizing project workloads for defect resolution, and organizing releases from the product workstream to the project. • Dakota Electric Association. Successfully delivered and supported a custom CIS/ERP solution on the Microsoft Dynamics platform.



RSI

• United States
• Software Development
• 300 - 400 Employee

• Consultant

  • Dec 2015 - Apr 2017

  Providence, Rhode Island; Jefferson City, Missouri Business analyst and developer using the FICO Blaze BRE to program client business rules. Worked with state revenue agents to design and implement custom, integrated tax and compliance systems. • Rhode Island Division of Taxation. Delivered three successful releases for business and personal income taxes. • Missouri Department of Revenue. Designed and developed a custom, secure taxpayer portal for self-service business registration and financial transactions.

• Associate Consultant

  • Jun 2014 - Dec 2015



Precision Economics, LLC

• Intern

  • May 2013 - Jul 2013

  Precision Economics provides economic expertise for litigation, regulatory matters, public policy, transfer pricing, valuation, international trade, damages, and intellectual property Responsibilities included research, data analysis, preparation and review of all stages of reports (first drafts through final versions), and participation in teleconferences with clients