Timothy Carpenter
Client Support Representative at COCC- Claim this Profile
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Bio
Kimberley Brown
As a Regional Sales Manager, the team you work with is only as strong as your operations team behind the scenes. Tim was always there to assist when a challenge presented itself. His attention to detail and sense of prioritization contributed to his success as did his high level of knowledge in the industry. He led his team by example -- always willing to jump in with assistance on all aspects of his job. I was always confident out in the field selling with my team -- knowing that Tim and his team would help us "get it done!" and fulfill the expectations of our clients.
Kimberley Brown
As a Regional Sales Manager, the team you work with is only as strong as your operations team behind the scenes. Tim was always there to assist when a challenge presented itself. His attention to detail and sense of prioritization contributed to his success as did his high level of knowledge in the industry. He led his team by example -- always willing to jump in with assistance on all aspects of his job. I was always confident out in the field selling with my team -- knowing that Tim and his team would help us "get it done!" and fulfill the expectations of our clients.
Kimberley Brown
As a Regional Sales Manager, the team you work with is only as strong as your operations team behind the scenes. Tim was always there to assist when a challenge presented itself. His attention to detail and sense of prioritization contributed to his success as did his high level of knowledge in the industry. He led his team by example -- always willing to jump in with assistance on all aspects of his job. I was always confident out in the field selling with my team -- knowing that Tim and his team would help us "get it done!" and fulfill the expectations of our clients.
Kimberley Brown
As a Regional Sales Manager, the team you work with is only as strong as your operations team behind the scenes. Tim was always there to assist when a challenge presented itself. His attention to detail and sense of prioritization contributed to his success as did his high level of knowledge in the industry. He led his team by example -- always willing to jump in with assistance on all aspects of his job. I was always confident out in the field selling with my team -- knowing that Tim and his team would help us "get it done!" and fulfill the expectations of our clients.
Experience
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COCC
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United States
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IT Services and IT Consulting
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500 - 600 Employee
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Client Support Representative
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Aug 2010 - Present
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Consumer Loan Manager
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Mar 2007 - Jun 2009
Product Line manager of the business operation, marketing plan, new product development of all non-real estate secured loans through CU branch network and via the internet. Coaching direct reports and supervisor of the credit unions’ processing and servicing departments for greater impact on functions and staff. Present semi-annual business plans; make projections, forecast, and budget expenses and income for multiple departments. Design and implement customer satisfaction plans for members as well as internal departments of CU.
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Prime Wholesale Operations Manager
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Jul 2005 - Jan 2007
Operations Team Manager for processing, underwriting and closing of wholesale conforming loans with our wholesale broker partnership relationships though-out the Northeast and Mid-Atlantic States. Manage the broker’s experience within the Operations Center. Secondary responsibility for the development and deployment of processes, products and tools to both the operations staff and the sales staff for the purpose of making their specific jobs more efficient and effective. Operations Team Manager for processing, underwriting and closing of wholesale conforming loans with our wholesale broker partnership relationships though-out the Northeast and Mid-Atlantic States. Manage the broker’s experience within the Operations Center. Secondary responsibility for the development and deployment of processes, products and tools to both the operations staff and the sales staff for the purpose of making their specific jobs more efficient and effective.
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Loan Servicing Manager
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Jan 2004 - May 2005
Responsible for the department’s adhesion to USAP servicing standards. Manage the department of seven to obtain greater efficiencies while improving safety and soundness controls, keeping current with changing industry regulations. Constant review and modification of procedures to provide guidance and consistency through-out department. Responsible for the department’s adhesion to USAP servicing standards. Manage the department of seven to obtain greater efficiencies while improving safety and soundness controls, keeping current with changing industry regulations. Constant review and modification of procedures to provide guidance and consistency through-out department.
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National Cooperative Bank
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United States
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Banking
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200 - 300 Employee
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Commerical Loan Analysis
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Jan 2002 - Nov 2003
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Lending Manager and System Conversion Leader
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Jun 2001 - Dec 2001
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Education
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1983 - 1985
Cal State Fullerton, College of Business and Economics
Communication, Public Relations
Community
