Experience

N.E.T. & Die, Inc.

• United States
• Machinery Manufacturing
• 1 - 100 Employee

• Customer Service Associate

  • Nov 2021 - Present

  Customer service associate, on the sales team, deals with taking orders for machined parts from customers, analyzing prices and communicates back with customers updated lead times and pricing. Gained an understanding of material types and a basic level understanding and reading level of part diagrams and drawings. Attention to detail required to maintain a proper flow from order through production and shipment to the end customer. Customer service associate, on the sales team, deals with taking orders for machined parts from customers, analyzing prices and communicates back with customers updated lead times and pricing. Gained an understanding of material types and a basic level understanding and reading level of part diagrams and drawings. Attention to detail required to maintain a proper flow from order through production and shipment to the end customer.



Spectrum

• Italy
• Retail Apparel and Fashion
• 1 - 100 Employee

• Supervisor

  • Jul 2013 - May 2021

  Lead a team if inbound sales, billing, and account management reps. Take escalated customer concerns, train agents, and be an expert in multiple tools. Lead a team if inbound sales, billing, and account management reps. Take escalated customer concerns, train agents, and be an expert in multiple tools.


Guisseppes
• United States
• Restaurants
• 1 - 100 Employee
• Cook

  • May 2011 - Feb 2012


Sutherland Global Services

• United States
• Technology, Information and Internet
• 200 - 300 Employee

• Traffic Coordinator

  • Nov 2008 - Mar 2011

  My responsibilities included assisting reps with calls, taking escalation calls to a supervisor, helping reps with system issues, training reps on systems, sales audits, data entry for sales, breaks/lunch schedules, vacation and day to day schedules, sales input, track call volume and ensure we had enough reps taking calls, helping keep average handle time down My responsibilities included assisting reps with calls, taking escalation calls to a supervisor, helping reps with system issues, training reps on systems, sales audits, data entry for sales, breaks/lunch schedules, vacation and day to day schedules, sales input, track call volume and ensure we had enough reps taking calls, helping keep average handle time down


Irving Oil
• Canada
• Oil & Energy
• 1 - 100 Employee
• Sales Associate

  • Aug 2005 - Dec 2007