Technical Support Specialist

• Oct 2022 - Present

Technical Support Associate

• Dec 2019 - Aug 2022

Provide first point of contact, via email or phone, for customers with tech support questions. Gather relevant information, determine level of support, create cases, troubleshoot, and resolve issues for customers. When necessary, escalate cases to next level of technical support. Work closely with developers on complex cases to develop customer solutions. Participate in product meetings to learn about to learn about new developments, product enhancements and current issues. Ensure all case information is logged into CRM system and that each case is closed appropriately. Additionally, log product bugs found internally or via customer in Azure DevOps.

Technology Services Associate

• Sep 2017 - Nov 2019

Work with customers in setting up their new computer, downloading software, transferring data, installing anti-virus, installing Microsoft Office and other software programs the customer wanted on their computer. Work with customers in setting up their new computer, downloading software, transferring data, installing anti-virus, installing Microsoft Office and other software programs the customer wanted on their computer.

Residential Counselor

• Feb 2016 - Jul 2017

Worked directly with the inter-disciplinary team to help the youth at the program. Direct supervision of youth to assist them in developing coping skill, managing crisis and maintaining a therapeutic milieu. Complete daily notes to communicate activities and schedules of current youth in program. Worked directly with the inter-disciplinary team to help the youth at the program. Direct supervision of youth to assist them in developing coping skill, managing crisis and maintaining a therapeutic milieu. Complete daily notes to communicate activities and schedules of current youth in program.

Mental Health Specialist

• Jul 2015 - Dec 2015

Worked directly with adults with mental illnesses in an outreach format. Assisted clients with skills development to help them achieve their individual goals, as well as defined goals set by the inter-disciplinary team. Provided client support with community integration and activities. Documented notes within electronic record for each client encounter and provided ongoing communication with inter-disciplinary team. Worked directly with adults with mental illnesses in an outreach format. Assisted clients with skills development to help them achieve their individual goals, as well as defined goals set by the inter-disciplinary team. Provided client support with community integration and activities. Documented notes within electronic record for each client encounter and provided ongoing communication with inter-disciplinary team.