Experience

Paul B. Zimmerman, Inc.
• United States
• Manufacturing
• 1 - 100 Employee
• Junior Systems Administrator

  • Jan 2022 - Present


Goodville Mutual Casualty Company

• United States
• Insurance
• 1 - 100 Employee

• System Administrator

  • May 2019 - Jan 2022

  System Administrator, May 2019 – Present • HELP DESK – calls from agents (KS, OK, IL, IN, OH, PA DE, VA) employees policyholders • ZOOM User Managment • Server Patching – Sunday Maintenance Window • Atlassian Product Update/Troubleshooting Jira & Confluence • Verizon Mobile Management • Meraki Mobile Device Management • Goolara Symphonie E-mail Marketing • Exchange 2016 Locally Hosted • After Hour Scheduled Support • Cisco – Basic Port Config • Creating System Documentation • Serrver Hardware Repair • Avaya Phone Management & Troubleshooting • WIN-PAK Building Security Access Card/FOB • Active Directory User Profile • Computer/Laptop Imaging/Configuration • PDQ – Remote Application Install • SpamTitan – Quarantine/Allow/Block • iBMI AS400 – Clear Locked Sessions Profile Management • Patch Panel Punch Down Cable Runs Show less



The Horst Group, Inc

• Canada
• Information Services

• Network Administrator

  • Aug 2013 - May 2019

  Configuring and supporting Cisco switches and firewallsUtilizing Veeam Backup and Replication for onsite and offsite backup and recoveryMaintaining VMware ESXi and Nimble Storage and software updatesManaging DNS web domain name entriesDocumenting IT solutions in a department online knowledge baseDiscussing department updates in a weekly discussion called #TechTalkTuesdayMonitoring and purchasing ongoing hardware and software maintenance contractsInteracting and working closely with 3rd party vendors to resolve issues and identify new solutionsSupporting our various companies primary software upgradesCreating and modifying Crystal Reports Preparing user accounts in Windows Server 2008 Active Directory, Citrix, Office 365, and Siemens HiPath 4000 Show less

• PC Systems Specialist

  • Jun 1998 - Jul 2013

  Maintained the Horst Group computer inventory, purchasing and help desk solutionsOrdered computers, computer supplies, and accessories for the Horst GroupRestored network files from tape/disk backupImplemented and configured new software, servers, printers and workstationsUpgraded conference room multimedia equipmentTroubleshoot software and hardware problems 110+ employees



Lancaster Bible College

• United States
• Higher Education
• 100 - 200 Employee

• Computer Help Desk Specialist

  • Aug 2009 - Sep 2011

  Worked at LBC PT during a period of reduced hours at the Horst Group. Solving professors, students, and classroom computer needs. Answering phone support requests. Maintaining computer supplies and related equipment. Worked at LBC PT during a period of reduced hours at the Horst Group. Solving professors, students, and classroom computer needs. Answering phone support requests. Maintaining computer supplies and related equipment.



Lititz Christian School

• United States
• 1 - 100 Employee

• Computer/Typing Teacher

  • Aug 1995 - Dec 1998

  Instructed students, from grades 1-12, on the use of computers and software programs Encouraged students to be more efficient and proficient typists Maintained 30 Windows 95 computers on a Microsoft NT network Assisted the school office and administrator with problem solving Instructed students, from grades 1-12, on the use of computers and software programs Encouraged students to be more efficient and proficient typists Maintained 30 Windows 95 computers on a Microsoft NT network Assisted the school office and administrator with problem solving