Experience

MUNICIPAL CO.

• United States
• Retail Apparel and Fashion
• 1 - 100 Employee

• Senior Sales Operations Analyst

  • Jul 2023 - Present

  San Diego, California, United States



EMU Australia

• Australia
• Wholesale
• 1 - 100 Employee

• Sales Operations Manager North America

  • Sep 2020 - Jul 2023

  San Diego, California, United States • Effectively communicate with US and Canadian 3PL partners to optimize supply chain efficiency • Track factory receiving purchase orders logistics with freight forwarders • Management of key account order routing vendor manuals • Designed and implemented sales processes, policies, and procedures to increase sales efficiency, productivity, and revenue growth for direct to consumer and wholesale • Conduct sales training sessions, providing coaching and mentoring to sales… Show more • Effectively communicate with US and Canadian 3PL partners to optimize supply chain efficiency • Track factory receiving purchase orders logistics with freight forwarders • Management of key account order routing vendor manuals • Designed and implemented sales processes, policies, and procedures to increase sales efficiency, productivity, and revenue growth for direct to consumer and wholesale • Conduct sales training sessions, providing coaching and mentoring to sales representative team for improved performance and efficiency • Manage weekly sales forecasting by analyzing data, and provided insights to sales leadership to optimize sales performance • Oversee yearly inventory audit of US and Canada 3PL for precise inventory evaluation • Supervise all customer inquiries to resolve complex customer issues through Salesforce, Ready Returns and Amazon Marketplace Show less



Sound United

• United States
• Computers and Electronics Manufacturing
• 200 - 300 Employee

• Operational Specialist

  • Feb 2020 - Oct 2020

  San Diego, California, United States



Nixon

• United States
• Retail Apparel and Fashion
• 100 - 200 Employee

• Sales Coordinator North America

  • Jul 2017 - Feb 2020

  Greater San Diego Area Responsible for managing data related to a multi-channel business plan. Key member of a strong team focused on tracking sales and facilitating programs to achieve growth. • Establish and track channel or category sales against sales plan and forecast by account. • Compile and analyze sales data to establish sales forecast and use it to create suggested buys • Initiate and compile various sales reports, creates and maintain spreadsheets, log and track various sales functions… Show more Responsible for managing data related to a multi-channel business plan. Key member of a strong team focused on tracking sales and facilitating programs to achieve growth. • Establish and track channel or category sales against sales plan and forecast by account. • Compile and analyze sales data to establish sales forecast and use it to create suggested buys • Initiate and compile various sales reports, creates and maintain spreadsheets, log and track various sales functions. Including open orders, new accounts, sales plans, refused orders and credit holds. • Proactively address issues and opportunities within account base, act as liaison and support for sales representatives, sales managers and internal departments. • Act as liaison between sales team and key operational departments including credit, customer service and supply chain. • Coordinate multi territory service. • Coordinate channel or category meetings and events including sales collateral, samples and logistics. • Process various requests for sales representatives and sales management. • Lead on B2B orders and brand partnerships.

• Sales Support Representative

  • Jul 2016 - Dec 2017

  Greater San Diego Area • Manage a high volume of customer inquiries and related tasks. • Demonstrate great phone and chat etiquette with a high level of enthusiasm when interacting with customers. • Analyze and report customer inquiry information to identify key business opportunities and achieve KPI targets. • Provide excellent customer service with developed product knowledge information. • Use strong problem solving skills to find creative solutions to customer issues. • Support and effectively… Show more • Manage a high volume of customer inquiries and related tasks. • Demonstrate great phone and chat etiquette with a high level of enthusiasm when interacting with customers. • Analyze and report customer inquiry information to identify key business opportunities and achieve KPI targets. • Provide excellent customer service with developed product knowledge information. • Use strong problem solving skills to find creative solutions to customer issues. • Support and effectively communicate Nixon’s warranty policy and repair service process to customers. • Assist customers with technical support and creative solutions to service issues. • Develop a clear understanding of NAV (ERP) functionalities and use. • Monitor the accuracy of transaction information related to sales orders, returns and service orders for efficient processing. • Understand operational sales needs of assigned territory to provide outstanding service and be the go to resource for sales team. • Understand Nixon’s Terms and Conditions to effectively communicate and enforce related policies. • Work closely with sales team to manage entry, processing and execution of sales orders. • Maximize fill rates by having a clear understanding of product availability and the allocation process. • Preserve sales order integrity by managing revisions and cancellations to ensure orders are ready for allocation by requested ship dates. • Develop a clear understanding of the supply chain and the relationship of inbound product to outbound sales orders. • Remain current with inbound styles and reported updates to clearly communicate order status to sales team. • Collaborate with transportation companies to help resolve shipment refusals and product delivery issues. • Issue return authorizations in accordance to Nixon’s return policy and procedure. • Partner with accounting team to ensure account balance accuracy.



Dart Dj

• DJ

  • Apr 2014 - Sep 2018

  Greater Los Angeles Area Dart is helmed by Jesse Kivel of Kisses and Michael David of Classixx. For the past 10+ years, they’ve each garnered international attention through their acclaimed electronic music outfits—and have accrued an assortment of talented friends along the way (including each other). Dart is a boutique DJ collective based in Los Angeles and San Francisco, focusing on unique weddings and special events across the country. From vinyl-only DJ sets to event-specific remixes, Dart strives to… Show more Dart is helmed by Jesse Kivel of Kisses and Michael David of Classixx. For the past 10+ years, they’ve each garnered international attention through their acclaimed electronic music outfits—and have accrued an assortment of talented friends along the way (including each other). Dart is a boutique DJ collective based in Los Angeles and San Francisco, focusing on unique weddings and special events across the country. From vinyl-only DJ sets to event-specific remixes, Dart strives to surpass the typical DJ experience. The Dart DJ collective has shared stages over the past seven years with Phoenix, Missy Elliott, Robyn, Cut Copy, Vampire Weekend, Sleigh Bells, Big Boi, Chromeo, Saint Etienne, The Flaming Lips, Ladytron, Spoon and many other notable artists. Dart DJ’s perform internationally on a regular basis. Notable venues include: Fabric (London), Social Club (Paris), Razzmatazz (Barcelona), Mezzanine (San Francisco), The Wiltern (Los Angeles), Bowery Ballroom (NYC), The Paradiso (Amsterdam), O-Nest (Tokyo) and many other venues. Show less



J BRAND

• Retail Apparel and Fashion
• 100 - 200 Employee

• International Sales Support Representative

  • Dec 2012 - Jul 2016

  Los Angeles, CA • Work directly with outside Canada sales reps • Process EDIs for Hudson Bay Canada • Work Directly with global distributors and accounts in Asia, Europe and Australia. • Create delivery documents - pro-formas, packing slips, commercial invoices, NFATA and TPLA for appropriate orders • Coordinate with the shipping dept to ensure priority orders or orders with special shipping requests • Schedule shipments for pick up by freight trucking companies • Worked directly with… Show more • Work directly with outside Canada sales reps • Process EDIs for Hudson Bay Canada • Work Directly with global distributors and accounts in Asia, Europe and Australia. • Create delivery documents - pro-formas, packing slips, commercial invoices, NFATA and TPLA for appropriate orders • Coordinate with the shipping dept to ensure priority orders or orders with special shipping requests • Schedule shipments for pick up by freight trucking companies • Worked directly with outside domestic sales reps to assist with all fast accurate order and data entry • Maintain open orders, bulks and EDI for large key accounts- Saks, Neiman Marcus, Bloomingdales, Nordstrom, Barney’s, and Bergdorf Goodman • Work with production to ensure product will arrive on time to fulfill open orders • Communicate with planning and sales reps to help assist in forecasting enough product will be produced • Deliver accurate ATS reporting to sales reps • Have in depth knowledge of all sales programs and incentives • Provide up to date booking and shipping reports • Coordinate with account buyers to obtain PO changes such as extensions, and ship window modifications Show less



ONE- Distribution Company

• United States
• Design
• 1 - 100 Employee

• Inside sales and customer service

  • Oct 2011 - Dec 2012

  Fountain Valley, CA • Responsible for working closely with the outside sales reps to manage their accounts • Pay close attention to rep’s business by providing excellent reports to help manage sales growth • Accurate and timely order entry • Assist with company trade shows and sales meetings • Have a strong knowledge of the data entry system • Assist with collecting payments with credit card accounts and past due balances • Calling for COD shipment approvals as directed • Strong product… Show more • Responsible for working closely with the outside sales reps to manage their accounts • Pay close attention to rep’s business by providing excellent reports to help manage sales growth • Accurate and timely order entry • Assist with company trade shows and sales meetings • Have a strong knowledge of the data entry system • Assist with collecting payments with credit card accounts and past due balances • Calling for COD shipment approvals as directed • Strong product knowledge to better improve sell through and growth per account. • Provide accurate availability of product reports to accounts and reps Show less



DC Shoes

• United States
• Apparel & Fashion
• 400 - 500 Employee

• Inside sales and customer service

  • Jun 2009 - Oct 2011

  Huntington Beach, CA • Provide daily updates on sales goals, leads and orders • Daily input of all orders received for prompt shipping • Organizing incoming sell through reports from accounts • Calling for COD shipment approvals as directed • Answer one time customer calls, and assist with any order dilemmas • Work at industry trade shows promoting company and product • Producing reporting for product; ATS, EDI, etc. • A thorough understanding of RA policy; how to enter RA’s for proper credit… Show more • Provide daily updates on sales goals, leads and orders • Daily input of all orders received for prompt shipping • Organizing incoming sell through reports from accounts • Calling for COD shipment approvals as directed • Answer one time customer calls, and assist with any order dilemmas • Work at industry trade shows promoting company and product • Producing reporting for product; ATS, EDI, etc. • A thorough understanding of RA policy; how to enter RA’s for proper credit when directed • Using all time management and organizational skills to take care of all issues promptly and thoroughly • Other duties assigned by management Show less



Element Brand

• France
• Apparel & Fashion
• 1 - 100 Employee

• Outside Sales Representative for Element Skateboards

  • Jun 2005 - May 2009

  Ocean City, Maryland Sub rep for Kevin Henson MD, PA, NJ, DE • Increased at once and pre book sales for hardgoods, clothing, and footwear. • Set meetings with accounts for trade shows, scheduled road work. • Managed over 100+ accounts • Maintained excellent support with clients; facilitated and expedited product orders to ensure high levels of customer service and satisfaction. • Responsible for first class sales service for customer inquiries by providing product information. • Exercised… Show more Sub rep for Kevin Henson MD, PA, NJ, DE • Increased at once and pre book sales for hardgoods, clothing, and footwear. • Set meetings with accounts for trade shows, scheduled road work. • Managed over 100+ accounts • Maintained excellent support with clients; facilitated and expedited product orders to ensure high levels of customer service and satisfaction. • Responsible for first class sales service for customer inquiries by providing product information. • Exercised new innovative sales strategies to grow current business. • Surpassed sales goals for at once sales, and prebook sales. Show less



Lot 80

• Manager and buyer

  • May 2005 - Sep 2007

  Ocean City, Maryland Managed sales associates, payroll and work schedules Buyer for Men’s merchandise; attend trade shows and research new product lines. Ordered new skate products to keep inventory in stock for the high demand of customers needs.



Rascals Surf Shop

• Sales Associate

  • Mar 2003 - May 2005

  Ellicott City, Maryland Managed skate inventory to meet high demand of customers Assisted with buying duties and recognition of changes in skate industry Increased sales by having great product knowledge and was able to give them great customer service. Skills