Experience

Frank Kent

• Automotive
• 1 - 100 Employee

• Sales Consultant

  • May 2013 - Present

  Sales consultant committed to excellent customer experience while exceeding the expectations of discriminating customers. Hyundai is one of the few companies with products from practical to vehicles with luxury and elegance. The Hyundai dealership is part of the FK Autogroup. This enables me to provide you with options including Hyundai, Honda, or Cadillac to meet your automobile requirements. Call me to set up an appointment at 817-529-6509. Sales consultant committed to excellent customer experience while exceeding the expectations of discriminating customers. Hyundai is one of the few companies with products from practical to vehicles with luxury and elegance. The Hyundai dealership is part of the FK Autogroup. This enables me to provide you with options including Hyundai, Honda, or Cadillac to meet your automobile requirements. Call me to set up an appointment at 817-529-6509.



Working from Home

• Telecommunications
• 1 - 100 Employee

• Remodeling Our Home

  • Jan 2007 - Apr 2013

  During the time period above I relocated to Texas and married. I have nearly completed remodeling our home and am interested in rejoining the workforce. I have extensive background with the state and federal government in training and organizational development, as well as private sector service and sales industry. During the time period above I relocated to Texas and married. I have nearly completed remodeling our home and am interested in rejoining the workforce. I have extensive background with the state and federal government in training and organizational development, as well as private sector service and sales industry.



ADOT

• France
• Advertising Services
• 1 - 100 Employee

• Training Officer II

  • Nov 2002 - Dec 2006

  Developed, managed, and implemented staff training programs in a culturally diverse organization integrating principles of adult learning. Conducted needs assessments to forecast training requirements for the ADOT 5 and 10 year strategic plans. Analyzed training modalities incorporating competency and performance based programs for measuring skill acquisition and overall training effectiveness. Conducted workshops with managers and supervisors on development of practical application tools utilized for best hiring practices, work performance evaluations, corrective actions/disciplinary process, and preventing sexual harassment. Identified issues in communication impacting job performance, morale, and retention, leading to development of a two day, interactive Communication Styles program with computer-based assessment tools and individualized reports to address the impact of individual styles on effective communication. This program was attended by over 300 managers and their staff. Organized and facilitated workshops on constructing unit mission statements and codes of conduct. Divisional Safety Officer, investigated and reported incidents and accidents at work sites. Ensured compliance to FEMA and OSHA standards on worksite safety. Published monthly safety and health newsletter and provided department directors statistics and recommendations. Systems software administrator for Pathlore training management database, responsible for developing uniform staff training profiles, maintaining accurate transcripts and records.



United States Postal Service

• United States
• Government Administration
• 700 & Above Employee

• Rural Carrier Associate

  • Dec 1998 - Nov 2002

  Managed mail route and delivery to 500 customers. Identified inaccuracies in postal routes maps and designed map revision system for improving timely mail delivery process. Trained and certified as station’s On JobTrainer. Oriented new rural carriers in 40 hour postal curriculum covering: safe handling of questionable mail items, accurate and timely main delivery, and proper utilization of postal vehicles. Selected to Quality of Work Enhancement team tasked with identifying issues in service delivery and improving communication between management staff and various unions. Implemented Quality of Work Life/Enhancement Initiative Group on utilization of the six steps of problem solving. Authored PowerPoint presentation on Revenue Generating Project for Western region stamp sales, a project which received national recognition within the USPS. Provided computer support to USPS management to track route accountability, a tool used to determine route adjustments to better serve customers and provide data for salary adjustments based on number of customers served.



Showcase Honda

• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Sales and Leasing Agent

  • Oct 1996 - May 1998

  Achieved American Honda’s Silver Sales Excellence Award presented to top 5% of sales staff in the first year. Criterion based on volume of automobiles sold while maintaining excellent customer satisfaction scores of 90 per cent or higher. Created a new sales program to educate Native American buyers on sales and leasing options and consumer rights taking into account cultural differences. Selected to provide sales and product presentation skills training to new sales staff. Recruited new sales staff at job fairs,



ADES

• France
• Staffing and Recruiting
• 1 - 100 Employee

• Training Officer

  • Jun 1985 - Mar 1995

  ADES is a social services agency reaching out to state citizens with oversight for federal and state economic and social programs, such as Adult and Child Protective Services, Food Stamps and Welfare, and other related services. Assigned to support and provide training to over 2/3 of the state of Arizona work sites including multiple counties and Native American reservations. Conducted instructional core and advanced curriculum for managers and supervisors in the Management Development program. Trained entry level managers in communication, group problem solving, promotion of cohesive teams, customer service, and specialized training in Total Quality Management Initiatives. Coached in the use of measurement tools providing feedback to managers regarding the TQM promoting progressive capability for individual units. Facilitated groups in problem/barrier identification, problem solving techniques, and systems analysis strategies. Developed culturally appropriate, work site specific, customized modules as well as providing desktop publishing support.



United States Army Reserve – 412th Chemical Detachment

• Senior Noncommissioned Officer

  • Oct 1977 - Mar 1987

  Administration of leadership, management, evaluation of staff, and equipment for a Nuclear, Biological, and Chemical Decontamination Unit (NBC). Presented staff training on NBC theory, practices, and unit readiness. This included hazardous and safety training in detection of NBC agents, proper HAZMAT decontamination procedures for incidents, personnel protection equipment and clothing, and safe handling of firearms and other munitions. : Honors and Recognition Battalion Soldier of the Year, 1980 American Honda Silver Sales Excellence Award, 1997