Onsite Lead

• Aug 2022 - Present

Desktop support, assign tickets, help the team to solve problems Desktop support, assign tickets, help the team to solve problems

Desktop Support Technician

• Aug 2021 - Aug 2022

Intel Representative

• Oct 2020 - Oct 2021

Installer

• Feb 2021 - May 2021

Computer General Specialist

• Sep 2019 - Oct 2020

• Know general business knowledge • Coordinate between different vendors, VoIP/Internet Provider, Installer of Network cables & T.V.’s • Troubleshoot and repair computers/printers • Make sure video conferencing working • Know general business knowledge • Coordinate between different vendors, VoIP/Internet Provider, Installer of Network cables & T.V.’s • Troubleshoot and repair computers/printers • Make sure video conferencing working

Area Lead

• Feb 2006 - Oct 2014

• Responsible for parts inventory; ensure production schedule was adhered to meet and exceed compliance deadlines • Create production report daily to department head communicating number of staffing, identifying where the team is with production timelines and goals; significant machine hardware/ software tech issues threatening goal • Provide technical support to management and line staff, collaborating with managers for problem resolutions • Assign staff to specific stations and machines; document station administrators along with run start and end times, logging staff breaks • Ensure high quality work via observant management skills; monitor and document machine production and technical issues, total parts made, quality control logs, number of defects and determination of human or mechanical error • Talked to the V.P. of US Production over three hundred parts from the other shift that was out of specifications. The area supervisor was not there that day another production supervisor was called over. He looked at it and said you explain it to the V.P. what is going on since I don’t know what is going on. When the V.P. came I took the book for the part with all the specifications had quality personal there also and did measurements on a few random parts to show him what the problem was. With the information provided and doing a few tests they said they could use the parts. In the meantime, why, that was going on we had the machine fixed to bring it back into specifications. • Experience working with multi-cultural environment via training 60 staff annually on machine maintenance and production fundamentals, machine safety and operation, parts inspection and defects, ensuring personal protective equipment was always used Show less

Maintenance Worker

• Apr 2001 - Dec 2005

● Install, troubleshoot, and repair inground sprinkler systems ● Assist coworkers in their duties ● Clean and removing debris and possible hazards ● Train 15 workers within seven months on safety, how to properly plant, trim bushes/trees ● Manage landscape terrain via planting trees, shrubs, ground cover, flowers, mulch, sod, waterfall, retaining walls; assist with the landscape design of the property ● Provide landscape maintenance such as trimming, mowing, fertilization, aeration, operate power rakes, diagnose lawn issues and offer pragmatic solutions ● Maintain inventory of parts on hand needed for job performance levels ● Seasonal work creating estimates and ordering parts Show less