Experience

Icy Strait Point - Hoonah Alaska

• United States
• Travel Arrangements
• 1 - 100 Employee

• Sales & Logistics Manager

  • Mar 2020 - Feb 2021

  Hoonah, Alaska, United States Managed and coordinated the sales of the Excursions department to ensure revenue goals and guests satisfaction in a rapidly expanding cruise ship port.



Body Glove Cruises

• Sales Manager

  • Dec 2015 - Aug 2017

  Kailua Kona, Hawaii Generate walk up sales for premier water sports company and partner vendors on the Big Island of Hawaii. Manage day to day operations of sales team with scheduling, goal setting and product knowledge. Maintain positive relationships with tour operator contacts to maximize sales potential.



Adventure Karts

• Operations Manager

  • Apr 2015 - Nov 2015

  Ketchikan, Alaska Oversaw daily operations of busy seasonal tour company, which handled over 400 cruise ship port calls and up to 11 tour departures a day. Established a new record for number of participants on tour and seasonal revenue. Scheduled, trained and managed up to 14 tour guides throughout the season. Promoted and uphold merchandise and souvenirs. Interacted with guests to ensure satisfaction and concerns were addressed immediately. Communicated with onboard Shore Excursions Department to finalize… Show more Oversaw daily operations of busy seasonal tour company, which handled over 400 cruise ship port calls and up to 11 tour departures a day. Established a new record for number of participants on tour and seasonal revenue. Scheduled, trained and managed up to 14 tour guides throughout the season. Promoted and uphold merchandise and souvenirs. Interacted with guests to ensure satisfaction and concerns were addressed immediately. Communicated with onboard Shore Excursions Department to finalize counts and increase allotments as needed. Maintained seasonal budget and inventory. Show less



Princess Cruises

• United States
• Travel Arrangements
• 700 & Above Employee

• Regional Manager of Shore Excursions

  • Jul 2014 - Mar 2015

  Santa Clarita, CA Shore Excursions Product Manager for Asia, Australia and the Exotics.



LRA by Deloitte (formerly LRA Worldwide, Inc.)

• Consultant

  • Feb 2013 - Jun 2014



Norwegian Cruise Line Holdings Ltd.

• United States
• Travel Arrangements
• 700 & Above Employee

• Shore Excursions Manager

  • Jan 1996 - Feb 2013



Hilton

• United States
• Hospitality
• 700 & Above Employee

• Chief Concierge

  • Dec 2003 - Feb 2005