Experience

tada.team
• Russian Federation
• IT Services and IT Consulting
• 1 - 100 Employee
• Product Owner

  • Dec 2022 - Present

Okdesk - Field Service Management Software
• IT Services and IT Consulting
• 1 - 100 Employee
• Product Manager

  • Aug 2022 - Dec 2022


360dialog - official WhatsApp Business API Provider, Messaging

• Customer Success Manager

  • Dec 2020 - Jul 2022

  Product and process optimization • Product development and user experience improvement based on customer and partner feedback: evaluation of hypotheses, new features of the service and development of user scenarios; • Creation and optimization of support service scenarios; • Development and improvement of user documentation: was responsible for the renewal of partner onboarding materials and the development of Customer Journey Map. Partner development • Onboarding of new partners starting to use Whatsapp Business API in their end client solutions (more then 50); • Work on the development of the partner network and the growth of each partner; • Business, finance and technical consulting for partners around the world throughout the life cycle; • Special projects under the Meta's auspices with key partners and clients: WhatsApp Business API for retail - purchases directly in WhatsApp with redirection the user to one of the 10,000 numbers linked to a specific store. Customer Support Agent (Dec '20 – May '21) • Customer and technical support throughout the entire end-to-end process from company onboarding in Meta ecosystem to Whatsapp Business API post-setup activities and number deactivation; • Troubleshooting and solving of technical issues (in collaboration of the development team if necessary). Show less



DreamTim

• United States
• Software Development

• Product Manager

  • May 2021 - Jun 2022

  • Market analysis and development of pricing policy; • Forecasting patterns of product usage and handling customer feedback; • Development of marketing materials and presentations. • Market analysis and development of pricing policy; • Forecasting patterns of product usage and handling customer feedback; • Development of marketing materials and presentations.



Microsoft

• United States
• Software Development
• 200 - 300 Employee

• Consumption Manager (Small, Medium & Corporate)

  • Feb 2020 - Dec 2020

  Increasing the share of active cloud software usage among the existing client base • Microsoft solutions evangelist with a focus on Microsoft Teams; • Consulting services for software implementation (Microsoft 365 ecosystem) and technical presale; • Collaborative projects with Microsoft partners on implementation, promotion and development of cloud-based solutions; • Adaptation of partner programs aimed at auditing the customer's IT infrastructure for Russian market; • Was responsible for a PR projects that mention Microsoft 365 services: series of more than 10 articles about the implementation of Microsoft products in priority customers based on interviews with top-management; organisation of online broadcasts based on Teams Live Events. Show less



ProSoft

• Brazil
• Information Technology & Services
• 200 - 300 Employee

• Brand Manager

  • Jan 2018 - Sep 2019

  Organization of work with manufacturers and suppliers of industrial electronics in the framework of distribution activities (B2B, B2G)• Pricing policy management (about 5000 items totally), market analysis, sales forecasting, control of the deals: sales of the group of brands I was responsible for increased by 30% for the year;• Managing projects activity, marketing activity and brand advertising such as articles, technical trainings, presentations, advertising modules for profile magazines and exhibition participation. Show less

• Sales Engineer

  • Jan 2015 - Dec 2017

  Technical support of sales and exploitation of electronics for industry and IT; development of solutions for customer's cases (including tailored solutions in cooperation with specialists of vendor companies).