Experience

TTM Healthcare Group

• Ireland
• Staffing and Recruiting
• 300 - 400 Employee

• International Co-Ordinator

  • Feb 2022 - Present



Neville Jewellers

• Ireland
• Retail
• 1 - 100 Employee

• Diamond Specialist / Manager

  • Aug 2020 - Jan 2022

  recruiting, training, supervising and appraising staff managing budgets maintaining statistical and financial records dealing with customer queries and complaints overseeing pricing and stock control maximising profitability and setting/meeting sales targets, including motivating staff to do so ensuring compliance with health and safety legislation preparing promotional materials and displays liaising with head office. recruiting, training, supervising and appraising staff managing budgets maintaining statistical and financial records dealing with customer queries and complaints overseeing pricing and stock control maximising profitability and setting/meeting sales targets, including motivating staff to do so ensuring compliance with health and safety legislation preparing promotional materials and displays liaising with head office.



Uber

• United States
• Internet Marketplace Platforms
• 700 & Above Employee

• Partner Account Manager

  • Mar 2019 - Aug 2020

  Customer service specialist COE Limerick Daily responsibilities included achieving daily targets, partner turnover, account documents and assisting all partners with license issues Account managing and coaching up to 100 partner drivers Keeping a clear communication with all drivers. Encouraging and recognising success, boosting morale and supporting them through covid19 Escalate partner driver and team issues and trends to relevant teams Gathering partner insights and feedback regarding theyre experience with Uber Worked on the Uber eats sales team before the team was disbanded from Limerick to Lisbon. This role included outreaching and sourcing potential restaurants to sign up onto the UberEats platform Generating sales and managing restaurant accounts through 103 cities in the UK and Ireland and their expansion Creating and updating content for the UKI sales team Show less



Brown Thomas / Selfridges

• Dublin City, County Dublin, Ireland

• Counter Manager

  • Dec 2018 - Mar 2019

  Counter manager for Clinique Managing a team of 3. Responsibilities included Implenting and achieving store and counter KPIs, product layouts and visual merchandising, launching all seasonal product launches, team training, booking systems and updates, team talks, all aspects of sales Responsible for stockloss targets and payroll. Weekly commercial plans and daily planners Counter performed at 10% vs LY and +6% vs target Counter manager for Clinique Managing a team of 3. Responsibilities included Implenting and achieving store and counter KPIs, product layouts and visual merchandising, launching all seasonal product launches, team training, booking systems and updates, team talks, all aspects of sales Responsible for stockloss targets and payroll. Weekly commercial plans and daily planners Counter performed at 10% vs LY and +6% vs target



Space NK

• United Kingdom
• Personal Care Product Manufacturing
• 300 - 400 Employee

• Store Manager

  • Feb 2015 - Sep 2018

  Flagship store performing +10% vs LY / +35% vs Target Awarded Store of the year 2018. Responsible for a team of 10 including assistant manager and 2 supervisors Worked with high end skincare and make up brands such as laura mercier, NARS, chantacaille, kevyn Acoin, Jo malone, Emma hardie, Revive, ByTerry to name but a few Responsible for Implenting all store events and working alongside brand founders Supported flagship Westfields store in London for four months Responsible for all store kPIs including store layouts, stockloss, payroll, Implenting first class customer service, recruitment, training, performance managing and Implenting of all product launches Show less



Bershka

• Spain
• Retail Apparel and Fashion
• 700 & Above Employee

• Store Manager

  • Sep 2013 - Feb 2015

  Store Manager overseeing all aspects of the store in a fast paced, high turnover environment Responsible for a team of 25 including management Monitoring KPI's daily and driving the team to achieve ( Weekly/Monthly target, hours, productivity, profit protection) In charge of store Operations, Health and Safety, Fire Safety, Back of House, loss prevention and compliance Responsible for all aspects of recruitment, training and development. Extremely commercially aware with all aspects of the product and the brand including feedback and competitor shop reports Thrive with giving the best customer service and being a brand ambassador for the store Work extremely well as a part of a team and creating a team within my store. To achieve and review the stores contribution results v target On a regular basis in order to minimise costs and take action to improve results, Ensure layout guidelines and visual merchandising standards are adhered to, Physical involvement in product placement and visual layouts in store,Ssale performance of the store by analysing and acting on commercial reports, Ensure the key operational processes for delivery, replenishment and stock management are adhered to in line with company expectations, Show less



New Look

• United Kingdom
• Retail
• 700 & Above Employee

• Flagship Sales and Service Manager

  • Apr 2010 - Sep 2013

  Responsible for all Service KPI's (Mystery shop reports, PR, training and development, appraisals, customer feedback, events) Large turnover, flagship store (36k sq foot) Recruitment and training of all staff Implementing service training tools including company Brand values Deploying of staff in the right areas at the right time Supported in new store openings Support the visual team in floormoves and all aspects of the product Responsible for all Service KPI's (Mystery shop reports, PR, training and development, appraisals, customer feedback, events) Large turnover, flagship store (36k sq foot) Recruitment and training of all staff Implementing service training tools including company Brand values Deploying of staff in the right areas at the right time Supported in new store openings Support the visual team in floormoves and all aspects of the product



River Island

• Product Manager Ladieswear

  • Aug 2010 - Apr 2011

• Product Manager Menswear

  • Jul 2006 - Aug 2010



River Island

• Dublin

• Product senior Level3 Menswear

  • Sep 2003 - Feb 2006