Experience

Answering Specialists, Inc.

• United States
• Consumer Services
• 1 - 100 Employee

• Training Specialist

  • Oct 2021 - Present

  United States Answering service telephone operator.



Adecco

• Switzerland
• Staffing and Recruiting
• 700 & Above Employee

• Customer Service Representative

  • Sep 2020 - May 2021

  Remote Answered inbound customer sales and service calls. • Answered general questions • Answered calls from customers • Managed client records • Assisted customers with a warm and professional attitude • Resolved customer information and complaints



Outplex

• United States
• Outsourcing and Offshoring Consulting
• 200 - 300 Employee

• Customer Service Representative

  • Feb 2020 - Jul 2020

  Remote Work at home customer service representative. Fast paced call center environment. Almost 100% QA scores.



Triangle Cab LLC

• United States
• Truck Transportation

• General Manager

  • Sep 2012 - Dec 2019

  Mount Dora, Florida, United States Employee / Contractor • Hired / Contracted new workers • Designed training program • Did weekly payroll • Overseen scheduling Dispatch • Designed training program • Overseen training new personnel • Personally dispatched weekly to look for ways to improve customer experience • Took overflow calls when dispatch was busy Computers / Software / IT • Designed and implemented the network • Designed the software used to track calls using Microsoft Office… Show more Employee / Contractor • Hired / Contracted new workers • Designed training program • Did weekly payroll • Overseen scheduling Dispatch • Designed training program • Overseen training new personnel • Personally dispatched weekly to look for ways to improve customer experience • Took overflow calls when dispatch was busy Computers / Software / IT • Designed and implemented the network • Designed the software used to track calls using Microsoft Office products • Built a physical server to host the website • Designed and maintained the company website Marketing • Designed and implemented marketing plan • Made weekly visits with marketing staff to potential customers Customer Service • Speaking with potential customers who call regarding services • Point of contact with many customers to provide a personalized experience • Handled customer complaints Show less



Star Towing

• United States

• Team Supervisor

  • Feb 2001 - Aug 2011

  Orlando, Florida, United States • Answering calls from customers and motor clubs • Dispatching drivers • Driving tow truck part time • Customer billing • Managing computer systems • Training