Experience

Municipal Electric Utilities of Wisconsin (MEUW)

• United States
• Utilities
• 1 - 100 Employee

• President and CEO

  • 2018 - Present

  Lead strategy and operations of the state trade association providing safety services, leadership and management training, advocacy, and member support to the 81 municipal electric utilities across Wisconsin. Lead strategy and operations of the state trade association providing safety services, leadership and management training, advocacy, and member support to the 81 municipal electric utilities across Wisconsin.



Alliant Energy

• United States
• Utilities
• 700 & Above Employee

• Director - Customer Support Services / Director - Customer Experience and Engagement

  • 2009 - 2017

  Led strategy, planning and implementation of technology and process solutions to deliver a consistent, positive experience for all residential and business customers. Directed company’s digital engagement strategies and customer convenience programs and tools, identifying ways to leverage emerging technologies to engage customers and grow adoption of new and existing service offerings. Responsible for operation of Customer Support Services organization supporting two regional electric and natural-gas utilities, including Customer Call Centers, Credit and Collections, Customer Billing and Cash Processing, Data Acquisition and Metering Support, Customer Satisfaction and Training, and Customer Programs and Self-Service

• Director - Customer Service Operations and Technology Systems

  • 2007 - 2009

• Executive Director - Alliant Energy Foundation

  • 2004 - 2007

• Director - Community Affairs

  • 2004 - 2007

• Manager - Branding and Public Relations

  • 1999 - 2004


Wisconsin Power and Light Co.
• United States
• Utilities
• 1 - 100 Employee
• Corporate Communications Manager

  • 1996 - 1998

IES Industries Inc.
• United States
• Corporate Communications Coordinator / Senior Coordinator

  • 1993 - 1996