Experience

amsterdam&partners

• Advertising Services
• 1 - 100 Employee

• Product Manager - Ticketing

  • Apr 2022 - Present

  Product Manager for the I amsterdam City Card, Canal Cruise Ticket and other ticketing products. Part of the project team for the development of the digital City Card app version 4 and 5. Successful optimization of marketing, communication and the customer journey. Point of contact for City Card participants, assisting with new campaigns and improving the visitors economy and strategy in the future of Amsterdam. Product Manager for the I amsterdam City Card, Canal Cruise Ticket and other ticketing products. Part of the project team for the development of the digital City Card app version 4 and 5. Successful optimization of marketing, communication and the customer journey. Point of contact for City Card participants, assisting with new campaigns and improving the visitors economy and strategy in the future of Amsterdam.



ING

• 1 - 100 Employee

• Customer Loyalty Member HypING - Mortgages

  • Apr 2021 - Mar 2022

  Part of the 'In-Life Management Mortgages Team - HypING' Finance Traineeship through Young Capital Next Certificates Wft Basis and Wft Mortgages. Part of the 'In-Life Management Mortgages Team - HypING' Finance Traineeship through Young Capital Next Certificates Wft Basis and Wft Mortgages.



Etihad Airways

• Switzerland
• Hospitality
• 1 - 100 Employee

• Food and Beverage Manager

  • Nov 2015 - Dec 2020

  Managing Service Delivery on board in First and Business Class for a 5* airline Coaching, briefing and leading Business Class crew (team of 5) to ensure service standards and policies are being followed Safety Compliance on board, First Aider, handling guest feedback Managing Service Delivery on board in First and Business Class for a 5* airline Coaching, briefing and leading Business Class crew (team of 5) to ensure service standards and policies are being followed Safety Compliance on board, First Aider, handling guest feedback



Hilton Worldwide - Conrad Dubai

• Team Leader - Reservations

  • Jul 2013 - Nov 2015

  Pre-opening team member Revenue & Reservations as part of the Business Development Team, reporting to Reservations Manager and Revenue Manager Supervising daily operations in a dynamic reservations team consisting of two team leaders and 8-10 reservations agents Daily pricing, revenue reports, creating Special Rate Plans and competitor checks Pre-opening team member Revenue & Reservations as part of the Business Development Team, reporting to Reservations Manager and Revenue Manager Supervising daily operations in a dynamic reservations team consisting of two team leaders and 8-10 reservations agents Daily pricing, revenue reports, creating Special Rate Plans and competitor checks



HMH - Hospitality Management Holdings

• United Arab Emirates
• Hospitality
• 1 - 100 Employee

• Management Accountant

  • Feb 2012 - Feb 2013

  Middle Eastern hotel group with 25 mid-range hotels in their portfolio; based at head office in Dubai Pre-opening of ‘Bahi Ajman Palace’, luxury boutique hotel of the hotel chain Management Internship in Finance; Revenue Controller, Accounts Receivables and reporting Middle Eastern hotel group with 25 mid-range hotels in their portfolio; based at head office in Dubai Pre-opening of ‘Bahi Ajman Palace’, luxury boutique hotel of the hotel chain Management Internship in Finance; Revenue Controller, Accounts Receivables and reporting



InterContinental Hotels Group - InterContinental London Park Lane

• Housekeeping Floor Supervisor, Butler & Office Coordinator

  • Aug 2010 - May 2011

  Operational Internship; Trained to Housekeeping Floor Supervisor, Butler and Office Coordinator Operational Internship; Trained to Housekeeping Floor Supervisor, Butler and Office Coordinator