Tim Ford
Customer Success Manager at Supply Dynamics- Claim this Profile
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English Native or bilingual proficiency
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Spanish Elementary proficiency
Topline Score
Bio
Credentials
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Jira Fundamentals Badge
AtlassianJan, 2023- Oct, 2024 -
Managing Jira Projects: 1 Introduction
LinkedInJan, 2023- Oct, 2024 -
Managing Jira Projects: 2 Managing Boards
LinkedInJan, 2023- Oct, 2024 -
Microsoft Excel - Excel from Beginner to Advanced
UdemyMar, 2022- Oct, 2024 -
The Project Management Course: Beginner to PROject Manager
Udemy: Online CoursesFeb, 2022- Oct, 2024 -
Excel Essential Training (Office 365/Microsoft 365)
LinkedInDec, 2021- Oct, 2024 -
Excel: PivotTables for Beginners
LinkedInDec, 2021- Oct, 2024 -
15 Secrets Successful People Know about Time Management (getAbstract Summary)
LinkedInJan, 2021- Oct, 2024 -
Gaining Skills with LinkedIn Learning
LinkedInFeb, 2020- Oct, 2024
Experience
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Supply Dynamics
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United States
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Software Development
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1 - 100 Employee
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Customer Success Manager
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Jan 2022 - Present
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CDK Global
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United States
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Software Development
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700 & Above Employee
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Associate Technical Support Analyst
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Mar 2019 - Jun 2022
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ComDoc, Inc.
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United States
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IT Services and IT Consulting
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200 - 300 Employee
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Account Manager
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Sep 2018 - Mar 2019
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Owner operator
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Jul 2015 - Dec 2018
+Run day to day operations of a family owned Residential and Commercial Lawn Mowing and Mulch maintenance company+Direct Daily Operations; Accounting, Customer Service, Marketing, Sales, etc.+Maintain & inspect $85000 worth of Commercial Equipment fleet; blowers, mowers, trailer, etc.+Maximize brand identity by promoting campaigns via social media to generate warm leads+Increased Sales by 50% annually and generated $150,000 and 60+ accounts in new business
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Small Business Owner
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Jun 2012 - Dec 2018
+Founder of Landscape business specializing in Residential Lawn Mowing and Mulch Services+Invested $10000 in startup for commercial lawn mowing equipment and marketing materials+Compile and maintain record and bookkeeping.Maintained files and administrative records +Interact with new customers and build relationships for returning customers+Generate sales and help current customers identify additional landscaping needs+Developed and maintained company Website and Social Media Sites; Facebook, Twitter Show less
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ADP
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United States
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Human Resources Services
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700 & Above Employee
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Client Technical Analyst III
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May 2011 - Jun 2015
Provided software support via phone, web chats, and other electronic communications to Finance and Insurance Application users from automotive dealerships.**Left voluntarily in excellent standing with a track record of success and excellent recommendations. +Promoted to a CTA II within a year of hire & CTA III within three years of hire +Nominated for Client Loyalty Club Program for consistently receiving excellent feedback from customers +Developed thorough understanding of ADP Drive system in order to resolve client issues +Deliver presentations for individual and group training of ADP software & troubleshooting techniques +Educate and train clients and new hires, research problems and coordinate solutions +Effectively communicate, influence, and interact with different types of customers to meet all their needs +Engage in 20 plus inbound calls, emails, or web chats from Finance & Insurance clients per day Show less
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Education
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University of Cincinnati
BA, Communication -
Archbishop McNicholas High School
High School Diploma -
Guardian Angels