Customer Success Manager

• Jan 2022 - Present

Associate Technical Support Analyst

• Mar 2019 - Jun 2022

Account Manager

• Sep 2018 - Mar 2019

Owner operator

• Jul 2015 - Dec 2018

+Run day to day operations of a family owned Residential and Commercial Lawn Mowing and Mulch maintenance company+Direct Daily Operations; Accounting, Customer Service, Marketing, Sales, etc.+Maintain & inspect $85000 worth of Commercial Equipment fleet; blowers, mowers, trailer, etc.+Maximize brand identity by promoting campaigns via social media to generate warm leads+Increased Sales by 50% annually and generated $150,000 and 60+ accounts in new business

Small Business Owner

• Jun 2012 - Dec 2018

+Founder of Landscape business specializing in Residential Lawn Mowing and Mulch Services+Invested $10000 in startup for commercial lawn mowing equipment and marketing materials+Compile and maintain record and bookkeeping.Maintained files and administrative records +Interact with new customers and build relationships for returning customers+Generate sales and help current customers identify additional landscaping needs+Developed and maintained company Website and Social Media Sites; Facebook, Twitter Show less

Client Technical Analyst III

• May 2011 - Jun 2015

Provided software support via phone, web chats, and other electronic communications to Finance and Insurance Application users from automotive dealerships.**Left voluntarily in excellent standing with a track record of success and excellent recommendations. +Promoted to a CTA II within a year of hire & CTA III within three years of hire +Nominated for Client Loyalty Club Program for consistently receiving excellent feedback from customers +Developed thorough understanding of ADP Drive system in order to resolve client issues +Deliver presentations for individual and group training of ADP software & troubleshooting techniques +Educate and train clients and new hires, research problems and coordinate solutions +Effectively communicate, influence, and interact with different types of customers to meet all their needs +Engage in 20 plus inbound calls, emails, or web chats from Finance & Insurance clients per day Show less