Experience

One New Zealand

• New Zealand
• Technology, Information and Internet
• 700 & Above Employee

• Senior Project Manager

  • Apr 2023 - Present

  Dunedin, Otago, New Zealand



Vodafone New Zealand

• New Zealand
• Telecommunications
• 700 & Above Employee

• Senior Project Manager

  • May 2022 - Apr 2023

  New Zealand



AustralianSuper

• Australia
• Financial Services
• 700 & Above Employee

• Project Manager - Digital

  • Mar 2022 - May 2022

  Melbourne, Victoria, Australia



National Australia Bank

• United Kingdom
• Banking
• 1 - 100 Employee

• IT Project Manager

  • Jul 2010 - Mar 2022

  Melbourne Area, Australia Key Achievements • Launched Interactive Insights (Business Objects) reporting into the nab Dev/Test/Production environment with no Severity 1 or 2 incidents • Key team member of the Virtual Contact Centre Project delivering a shared CISCO communications environment, infrastructure and call centre platform with comprehensive service capability to selected Customer call centre operations across Australia. • Managed finances of the Virtual Contact Centre Infrastructure program to within… Show more Key Achievements • Launched Interactive Insights (Business Objects) reporting into the nab Dev/Test/Production environment with no Severity 1 or 2 incidents • Key team member of the Virtual Contact Centre Project delivering a shared CISCO communications environment, infrastructure and call centre platform with comprehensive service capability to selected Customer call centre operations across Australia. • Managed finances of the Virtual Contact Centre Infrastructure program to within 2% of a $38.5Million dollar budget. • Worked as an assistant program director on a large infrastructure outsourcing program with IBM. • Created and facilitated training workshops on Business Objects reporting and Genesys Solutions software.

• Team Manager Lending Services Australia

  • Sep 2009 - Jul 2010

  Key Achievements • Increased branch overall rank from 515th to 180th nationally. • Consistently achieved sales goals by effectively promoting products and services. • Identified opportunities for closer ties with commercial banking operations; initiated and managed introducer relationships. • Regularly authorised and actioned up to two million pound transactions. • Achieved mystery shop scores of 100% 4 months in a row.



Barclays Bank

• Branch Manager

  • Jul 2008 - May 2009

  Key Achievements • Increased branch overall rank from 515th to 180th nationally • Consistently achieved sales goals by effectively promoting products and services • Identified opportunities for closer ties with commercial banking operations; initiated and managed introducer relationships • Regularly authorised and actioned up to two million pound transactions • Achieved mystery shop scores of 100% 3 months in a row

• Branch Manager / Contact Centre Team Manager

  • Apr 2003 - Feb 2008

  Key Achievements • Obtaining experience in various management positions during 5 years with company. • Winner of the "Team Leader of the Year Award" in December 2007. • Communicative, empowered leadership and led an absence initiative which resulted in a reduction in staff absence from 8.5% to 4.1% between 2006 and 2007.



Rhythmical Communications

• Director

  • Jan 1998 - Feb 2006

  Key Achievements • Management of private start-up website development and maintenance business. • Designed and implemented client web presence to conform to modern web standards, improve usability and visual appearance; assisted clients to achieve total web site solutions for business need. • Developed relationships and completed assignments for over 100 corporate clients worldwide, including America, Switzerland and Australia. Fostered long-term relationships with clients, resulting… Show more Key Achievements • Management of private start-up website development and maintenance business. • Designed and implemented client web presence to conform to modern web standards, improve usability and visual appearance; assisted clients to achieve total web site solutions for business need. • Developed relationships and completed assignments for over 100 corporate clients worldwide, including America, Switzerland and Australia. Fostered long-term relationships with clients, resulting in repeat business. Show less